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Customer reviews

Anonymous guest

24-Aug-2015
Perfect location right off Sevilla metro and walking distance to sol. Beautiful modern room and amenities. Great view comfortable bed

Anonymous guest

21-Aug-2015
Very nice room. Quite large and recently refurbished. Only one small lift to serve many rooms at back of hotel. Did not book breakfast and was not given any information about availability to purchase. Very noisy on Saturday night.

Marygrace Huber

18-Aug-2015
We loved Hotel Regina! The location is perfect and the food is wonderful. The staff is very helpful and accommodating. Thank you so much for helping make our stay in Madrid so lovely!

Leonie Yeates

17-Aug-2015
This is my third stay at the Hotel Regina in the last ten years, and if I can get good deals would always choose to stay here when visiting family and friends in Madrid. The location is ideal, the staff are always friendly and welcoming and the buffet breakfast is good. Most importantly, the rooms are quiet and the beds are comfortable.

Anonymous guest

14-Aug-2015
We really liked our suite and it exceeded our expectations . Everyone was very helpful when we asked questions. Breakfast was wonderful. The hotel is located close to a plaza which made it easy for us to walk to a restaurant and the hop-on hop-off bus.

susan halseth

13-Aug-2015
Hotel Regina was very comfortable, elegant, well located, and affordable. I loved it!

Christopher Graham

12-Aug-2015
Very comfortable, friendly efficient service, but the wifi in the room rarely worked and the TV only worked sporadically.

Eugenio Di Sciascio

10-Aug-2015
The room we were given was extremely small, there was no full insulation between bathroom (where also cabinet, minibar and safe were located) and the proper room. The windows were in an inner court without light. Actually, you could not tell whether it was day or night without looking at your watch. The hotel is very central, on the plus side.

Anonymous guest

10-Aug-2015
fantastic hotel!

Humberto Otero

5-Aug-2015
Only issue was with the room next door, we were in 412 and the room mentioned was 413. In the evening before bed a strong smell of tobacco entered the room. I don't know how well the walls are insulated between the rooms but it felt as if the person was inside our room smoking.

Anonymous guest

4-Aug-2015
I have stayed at Hotel Regina two times now--once in 2010 and most recently in July, 2015--while leading a study abroad program for an American university. The students absolutely love the hotel and its amenities; they always rave about the buffet breakfast. However, I very much appreciate the hotel not only for its superb location, but all of the staff who work there are very friendly, professional, and extremely dedicated to making your stay as enjoyable as possible. I *highly* recommend this hotel to anyone looking to stay in the center of Madrid. I'm already looking forward to my return--either with a group of students or during a vacation with my family. Gracias Hotel Regina!

James Dodds

3-Aug-2015
This was my second visit to Hotel Regina. The first was for business and this time I brought my wife. We loved it. Couldn't ask for more for a well located & cozy stay in the heart of Madrid. The look and layout of the rooms as modern and sleek. The staff is welcoming and kind. We plan to stay here again when we come back. Thanks, Hotel Regina!!!

Maria Batista

2-Aug-2015
Second time staying at Hotel Regina and as always, spectacular room and service in the heart of Madrid's bustling financial district.

Anonymous guest

2-Aug-2015
Beautiful hotel, lovely staff and very nice breakfast. Only downfall was no view from my room.

David Harfoot

2-Aug-2015
Hotel staff were lovely, and always pleasant. The location was excellent and the organised pick up from the airport was great, however if I had done some more research, the airport express bus travels close to the hotel and could have paid less than a third of the cost. We had a nice room overlooking the main street which was deffinatly a plus as there is no pool or gym, so people watching was a must. The maids were great but never put spare toilet tissue in the room, and there was no complimentary water, which you would think there would be for this priced hotel. The breakfast spoilt the hotel, as it was very basic and did not cater for all tastes, and you would think it would with all international customers.

Joanna Lewis

2-Aug-2015
Very good location. Very clean and very nice staff. The room had no natural light though which was really disappointing.

Ramon Silverio

31-Jul-2015
We had a great stay at the Regina. The staff couldn't have been more helpful. Plus I loved the breakfast buffet.

Ronald Thomas

22-Jul-2015
hotel rooms have been upgraded and now is very nicely decorated

Anonymous guest

21-Jul-2015
THE LOCATION OF THIS HATEL IS EXCELLENT, ROOMS WERE MODERN AND CLEAN GOOD CHOICE AT BREAKFAST BUT WAS A LITTLE CROWDED IN THE DINING AREA IT IS A GREAT BASE FOR EXPLORING THE WONDERFUL CITY OF MADRID AND I WOULD RECOMMEND STAYING AT THIS HOTEL.

Anonymous guest

19-Jul-2015
Very good location. Nice, clean. More than satisfactory on time room service with nice small but helpful daily details ( shaving creams, combs ..)

Erika Duarte

14-Jul-2015
Beautiful rooms , nice people, great location

Anonymous guest

13-Jul-2015
This hotel is beautiful and in a great location. The staff was extremely helpful. The rooms are small but clean and well appointed. We had an attic room with an outdoor balcony. It was lovely to be able to sit outside. This was our second stay at the Hotel Regina and we would definitely stay here again.

Janet Jones

11-Jul-2015
Lovely, central hotel with friendly and helpful staff. Daily change of bedlinen much appreciated when temp is 40 deg. Will return to this hotel.

Anonymous guest

10-Jul-2015
Great location nice facilities.

Judit Ovád

9-Jul-2015
The hotel and the room itself was very nice but our room (416) was really loude during the mornings e.g. Cleaning ladies, other guests on the corridor.. Etc. Additionally there was no proper window in the room and there was a permanent noice from the electrical equipments.

Tony Franks

7-Jul-2015
Good hotel, but internal building work going on on the floor above us. As it was around 42c we felt we wanted to have a rest in the afternoon but found it almost impossible due to the noise from the building work. Apart from that it was a nice hotel ,friendly staff, nicely furnished room, and good location to Central Madrid.

Anonymous guest

5-Jul-2015
Great location, and the staff was very accomodating

Anonymous guest

2-Jul-2015
Clean and centrally located hotel.

Anonymous guest

1-Jul-2015
Our three nights stay was very good. The room was beautifully appointed and exceptionally comfortable, quiet and clean, staff were helpful and the food was of high quality. The location is perfect for central Madrid. Being English we would have liked a kettle in the room for making tea.

Anonymous guest

26-Jun-2015
Very good service. High quality, modern room.

Yehuda Mizrahi

25-Jun-2015
During our staying in the afternoon we had a lot of noise probably cause by renovation. We couldn't rest. It is not acceptable. Beside this everything was excellent.

Anonymous guest

23-Jun-2015
We loved the hotel. It is in a great location. The room was very nice and the staff was professional. Thank you!

Anonymous guest

23-Jun-2015
Please improve the quality taste of your breakfast coffee. Also, I noticed that some breakfast glasses/plates are not thoroughly washed and clean. Front Desk staff are very helpful.

Anonymous guest

22-Jun-2015
Hotel Regina has the perfect location in Madrid, very friendly and helpful staff and great breakfast buffet. The rooms are clean and has all necessary facilities. We very much enjoyed our stay att the hotel!

Helen Howe

19-Jun-2015
We thought Hotel Regina was excellent. The rooms were clean and comfortable. Staff were pleasant. The breakfast was very good. We would recommend the hotel to our friends and family.

Brian Sharpe

16-Jun-2015
Hotel Regina is clean, well located with contemporary design. Breakfast was good. Cafe was convenient. We would definitely stay there again.

Richard Griffith

13-Jun-2015
5 star rating!!!! Very nice stay at Hotel Regina. Very helpful and friendly staff. The room was perfect!! I couldn't have asked for a better place to stay, and celebrate my four year dating anniversary and marriage proposal to my fiancé!! I Will recommend to all my contacts to stay at Hotel Regina!!

Anonymous guest

10-Jun-2015
Location was pretty good. Room was also good.

Erwin Wechsler

10-Jun-2015
This a great place to stay.The rooms are extremely quiet, the beds are great, unlike most hotel showers this shower has a non-slip floor, it is extremely clean and service is excellent. The breakfast is also first class. The WiFi is slow, but then, nobody is perfect...

Paul Stanley

9-Jun-2015
Excellent hotel, helpful staff, spotlessly clean rooms and in a very central location. Thoroughly recommended.

Scott Craddock

9-Jun-2015
Had a really lovely time, hotel is fantastic, staff very friendly and room was very nice and clean. Will be booking again when we return. thank you.

Anonymous guest

7-Jun-2015
No air conditioning in the rooms. They did provide a fan so we could sleep. The location was prime for a brief stay. The price reflects the minimal amenities provided. The restaurant doesn't open until 7:30 & we had early flights, so no breakfast.

Anonymous guest

31-May-2015
Great hotel:excellent location, helpful staff, junior suite was spacious and comfortable, breakfast delicious. Highly recommended!

Anonymous guest

31-May-2015
Nice but very noisy

Anonymous guest

28-May-2015
Good location, good breakfasts, hotel clean and well furnished. Helpful staff at desk, porter and in restaurant. Would stay again

Karen Antony

24-May-2015
Mixed feelings about hotel as there were some very positive points and several issues. Positives: Great location. Loved the position of our room facing the Main Street. Room was a good size and very clean although bed quality was just ok. Very happy with the cleanliness of the recently renovated room. Minor issues: Ac did not work properly (maybe not at all). Temperature remained between 24 and 26 degrees during our entire stay. That's after adjusting to the coolest setting. There was already a fan in the room (which leads me to believe that the hotel is aware of the weak ac in the room). Overall the fan worked out fine for us since we just left a window open for the cool air to enter at night. Room was equipped with a nespresso machine but no water boiler so only option for coffee would be to use the nespresso machine. Nespresso pods were never refilled after room was serviced. After we finished the initial 3 pods, we had to ask for more, which we were brought 2 pods. After we finished those 2 pods, the room was serviced and pods not refilled although sugar and creamer was replenished (for what? There was no coffee to use it with). We called the front desk to request for 3 pods but the service lady brought us just one. When we asked for more she told us that it would cost one euro each. Why are we being told that the nespresso pods are one euro each if there's a machine in every room. Isn't it reasonable to need 2 pods per room/per day? I guess it's good that Starbucks was located right around the corner. Overall satisfied despite these issues.

Christine Vickers

20-May-2015
Room was better than expected. Breakfast was excellent. Location was perfect. All the staff were very professional and helpful. Would not hesitate to stay at the hotel again and would recommend it yo family and friends.

Richard Robbiani

19-May-2015
The Arctic Rom was very nice, quiet and spacious. The Dinner in the Restaurant was ok, but the Voucher of 50% was a total fake.

Anonymous guest

18-May-2015
I would liked to have known that there was going to be construction work taking place during my stay. That was probably the most unpleasant part of my stay.

Philip Glover

14-May-2015
The air conditioning was noisy and ineffective in my room

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