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Customer reviews

Jane Collier

18-Feb-2015
awesome location and great value! Clean, safe and convenient too! The staff was very helpful and the concierge went above and beyond to accommodate our needs.

Anonymous guest

13-Feb-2015
I have stayed in a lot of hotels and everything about Hotel Regina was excellent. Friendly and helpful staff, comfortable and up to date accommodation, extensive and appetizing breakfast and competitive pricing. I will definitely recommend this hotel to friends.

Anonymous guest

1-Feb-2015
We had a very pleasant and enjoyable stay. The location is excellent. The staff were very good - friendly, helpful and knowledgeable, especially the Personal Assistant (Ricardo) who also went out of his way to help us get to the airport when all streets were closed during the demonstration in Puerta del Sol and the lovely (German) receptionist (don't know her name but she comes from Aachen). The only negative is that the rooms are not well insulated against noise from above, adjoining rooms and the corridor. However, the hotel did accommodate our request for a change of room without any resistance and we were most grateful. The restaurant and cafeteria have very good and well priced menus and the staff are attentive. I loved the little 'bites' and the breakfasts were extremely good.

Anonymous guest

27-Jan-2015
when I arrived at the hotel is completely exceeded my expectations. The room was amazing! Up to date with everything you need and more. The location couldn't have been more perfect too. I cant recommend this hotel enough! I will definitely be staying there in the near future

Anonymous guest

18-Jan-2015
We thought it was totally ridiculous that at a hotel of that class they wanted us to pay an extra charge for an iron and ironing board! Otherwise this hotel was nice, the services was generally good.

Russu Stella

13-Jan-2015
Very nice, clean, and good located place. Kind $ skilled personnel. I really reccomend this hotel.

SERGIO PINTO

5-Jan-2015
The location of the hotel is perfect, the room was good, the restaurant and the bar have good food and good service, people who work at the hotel are very kind. I've been there 3 or 4 times before and this time my opinion mas the same: very good.

Anonymous guest

4-Jan-2015
Excellent location, staff all friendly and helpful, beds really comfortable, hotel very clean and breakfast wonderful would certainly recommend

Anonymous guest

30-Dec-2014
malfunction of heating system made us not sleep well all the night, this is troublesome, and should not happen in a professional hotel.

Anonymous guest

22-Dec-2014
It was nice and clean!! I loved how centrally located the hotel is. And my favorite part was waking up for breakfast during my stay.

Linda Richards

18-Dec-2014
Fantastic hotel, beautiful room, very quiet, great location near to everywhere. Good breakfast. Will definately be back, couldn't get any better. Only comment could do with some English TV

Bruce Dickinson

15-Dec-2014
It's always good to stay at this hotel. I won't stay anywhere else in Madrid!

ORLY SILVAS

6-Dec-2014
Location was very good.The staff was excellent and very helpfully.The breakfast was very various and tasety.The room and equippment were clean and the room was quiet.We enjoyed very much our stay in the hotel and Madrid.

Tony Vega

4-Dec-2014
Great location & atmosphere. My room, on the 4th floor, hasn't been refurbished but was more than satisfactory. My son stayed on the 2nd floor, which had been & its excellent. Will definately stay again!

JOHN RILEY

30-Nov-2014
I can rate the dining at a 5 star,folks were all professional in all trades from house cleaning to the front desk,very helpful on information to hitting the hotspots of madrid,I would recommend anyone to staying there at the hotel

Keith Kocinski

26-Nov-2014
We have stayed at the Hotel Regina on several occasions and already have another booking for next year. The superior double room was excellent and staff very friendly and helpful. I would recommend this hotel to friends and family because if its high standards and location to the centre of Madrid.

Miguel Angel Velazquez Gatti

26-Nov-2014
Muy recomendable. Excelente ubicación y buena atención por parte de los funcionarios.

Anonymous guest

25-Nov-2014
Loved the location...walking distance to lots of action! Rooms were clean, just a bit stuffy as it seems like airconditioners are not turned on this time of the year.

Anonymous guest

24-Nov-2014
Overall happy with the stay. Only complaint is that sliding glassdoor in toilet does not give appropriate privacy.

Alan Muir

21-Nov-2014
Your hotel is in a great central location. Our room was on the 5th floor and was really comfortable and generous in size. The staff were helpful and friendly. We do a lot of city breaks and your hotel was as good as any we have stayed in.

Anonymous guest

13-Nov-2014
terrible expirence, had to change the room because we got a room next to the office. And they made a lot of noise. The second room we got was smaller, but we hope it would be possible to sleep there, we where wrong. you can hear everything thats going on in the hotell..shower next door, lightswitch getting pushed. If you want to sleep, dont stay at regina! btw: the location was great.

MONEER MAUTHOOR

12-Nov-2014
The service has always been up to standard.Housekeeping & room service were always very punctual.THE RECEPTION WAS ALWAYS HELPFUL TO CLIENTS.

Anonymous guest

10-Nov-2014
I would give this hotel 2.5 points in the 5 scale , only cause we're welcomed with a glass of cold water in reception and cause is very close to the tub station. However we're given a room with an obscure window wasn't even sure what's the weather was like , the bed was comfy and the room was clean, been to many hotels but they have the loudest roomkeepers I have ever experienced. We arrived at midday and they were noisy then and again from the 8 AM, not paying attention to keeping quiet at all. We could literally hear them dragging beds and chairs in the room upstairs for hours. Really unconvinient I would hate staying there for more than 1 day or if you travel with kids that need to rest. Please also don't be deceived by the pictures the hotel is old fashion, a room is not worth more than £40GBP per day there.

Raymund Francia

8-Nov-2014
Hotel is strategically located, surrounded with the best shops & restaurants nearby, and the metro a few meters away. The hotel staff were very accommodating & ready to help. Food in the hotel restaurant was great! Hotel amenities were great; we especially loved the Nespresso coffee! The newly refurbished rooms are awesome and we love the bathroom shower! I would definitely recommend Hotel Regina to my family & friends!

Adrian Tate

4-Nov-2014
Hotel is in a superbly central location near to the shops, restaurants, cafes and main squares. Rooms are adequate though basic. Prices are reasonable.

Anonymous guest

1-Nov-2014
A great hotel in perfect central location great customer service from all the staff modern rooms cleaned every day good selection at breakfast things that we would have liked were kettle in room and more English television channels as only news one available would stay again definitely

Graham Powell

31-Oct-2014
Ideal location near a metro station,5 min walk middle of madrid, cafes, restraurants, bars & shops. Helpful staff. We had a back bedroom, only problem you could hear furniture being moved around floor above & the room next door but this was only a small issue. Room had plenty of room, amble wardrobe space, with a safe within. Ensuite - shower powerful, 2 basins, clean, towels replenished daily. Hotel had a great atmosphere, buzz. We didn't eat in as we wanted to try different venues etc but if you want to you can have breakfast etc.

Carol St Croix

31-Oct-2014
We loved staying at Hotel Regina. The hotel is absolutely beautiful , clean and in a perfect location close to Plaza Sol and to explore Madrid. The staff is also extremely helpful and polite. I would definitely stay there again and would tell others to do so also. Thank you very much for making our stay so wonderful.

Anonymous guest

28-Oct-2014
Great location, great rooms, and the staff very nice....the ONLY big issue was that due to the great weather during october, the AC was off so inside the room the tempeture was around 25C too hot to be inside a room.

Anonymous guest

28-Oct-2014
The room was very big and much bigger than I expected, which was great. And the room itself was great, except that it was on the third floor next to the office room and as employees would go in and out of the room, they often slammed the door. Even in the middle of the night they would do that, to where it woke us up a few times. The concierge also seemed to have very limited hours, as they were never available when we had questions. But the hotel overall was very nice and comfortable in a great location.

Leif Tore Skjerven

28-Oct-2014
My wife and I spent 5 comfertable nights at Hotel Regina We appreciated the perfect location of the hotel, excellent service provided by the staff and how they managed to keep the room perfectly clean and tidy. Madrid has become our new favorite city and we are already scheduling for next years visit, booking a room at Hotel Regina of course. Thanks.

joseph akriche

25-Oct-2014
I feel lucky i had the opportunity to stay -unfortunately only one night-,in this beautifull hotel.clean and good location.but why there is no hebrew in languages choice ?

Anonymous guest

24-Oct-2014
My favourite hotel in Madrid. Excellent service: professional, efficient, friendly, gracious. Very good restaurant. Very comfortable rooms of varying types and price points (I have tried four different types of rooms here.) Well-maintained infrastructure, from plumbing to lighting to WIFI. Great shower with Grohe fixtures and well-maintained tile. Wonderful furniture in the rooms, including very nice beds and leather sofas. Great location in the City, and yet one can sleep quietly and comfortably like at home. Front desk staff, restaurant and bar staff, bellhops, and housekeeping staff are all as helpful and efficient as one would want. Upon arrival, one feels at home. We have been staying here for years, and I recommend it most enthusiastically.

Susanne Barbieri

20-Oct-2014
We had a wonderful stay at Hotel Regina...and liked it so much we came back! We stayed for four days in september and then returned for one night before flying out. The staff at the hotel were very helpful, friendly and knowledgeable. They kept a small suitcase for us while we traveled the camino. Our room was wonderful, very bright, clean, quiet....we slept well!! Had the buffet breakfast....very good and reasonable Excellent location....arrived from airport via metro and hotel was right outside stop....perfect location for walking to major attractions I would definitely recommend Hotel Regina to anyone visiting Madrid!

Anonymous guest

19-Oct-2014
Great, spacious room and a perfect place for discovering Madrid

janet hayes

16-Oct-2014
We stayed for 3 nights and had a great time, We booked well in advance and had our rooms upgraded. Wonderfully comfortable beds and pillows.The consierege recommended a roof top bar and it was fantastic, a real hidden gem . The breakfast was good value and we would definately recomend this hotel.

Daniel Tobin

15-Oct-2014
I think you should advise people there is ongoing building work externally. I also think people would prefer to know if they have a view onto the street, the internal service area or no window at all. Hotel location good. Staff very helpful with excellent english. At Breakfast, staff provides water for tea in jugs that on several occasions was not as hot as it should be and we had to ask for more.

Anonymous guest

15-Oct-2014
Wonderful location. Walking distance to the Prado, Retiro Park, several main plazas, stop for the CityTour, great eating places, etc.. Immaculate rooms with high quality linens. Excellent desk staff attention. Nice breakfast at a reasonable up charge. My room lost electricity briefly and the desk staff had someone rectify it within 5 minutes. The only reason i didn't give this a five is that I could clearly hear conversations from the neighboring room (unfortunately at 1 AM), but I travel with earplugs, so all was OK. I would definitely stay here again and would strongly recommend this to anyone traveling to Madrid

Francisco Felix

14-Oct-2014
El cuarto era comodo, lindo y muy limpio.

Anonymous guest

14-Oct-2014
My stay at the Regina did not start out on a pleasant note. My early flight to Madrid had me arriving at the hotel around noon. After approaching the desk, I was told by a woman with glasses that I could pre-register but had to wait until 1:00 p.m. to check in. I found this acceptable and went to sit in the nearby area to wait. After a while, I started noticing that other people who arrived were automatically given a room. When I went to stand at the reception desk to inquire why, another woman gave me a funny look and immediately gave me a room. The room itself was at the end of a long hallway and very dark with the view of an air shaft. It was important for me to make a local call, but could not get an outside line. When I called the front desk, they sent the bellman up to help. Unfortunately, we couldn't communicate. He left and returned shortly thereafter with the key to another room. We went to that room, but it also didn't allow me an outside line. I then went to the front desk and was given some much appreciated help in securing the phone call I needed to make. When I tried to hand over the key to the new room, I was told that I was to move to that room. It was a very nice room, and I am still most appreciative to the manager for his giving it to me. My only problem with the room was in its being close to the stairs and the rudeness of loud fellow lodgers, something I do not blame the hotel for. You cannot beat the location of this hotel. Aside from the first reception person I encountered, the staff was extremely friendly and helpful. If one wants a particularly good breakfast buffet, one should definitely try the one in the hotel. The staff was also very helpful in setting up a day tour. I would definitely recommend this hotel to other travelers.

Felipe Miguel Rocha Medina

5-Oct-2014
Exellent

robert WAYNE

1-Oct-2014
We enjoyed staying in your hotel. Our suite was very comfortable, clean and modern. The breakfast was outstanding. It is very professional and pleasant environment in hotel Regina. We will definitely recommend this hotel to all our friends. Thank you for your excellent service.

Baxter Thomas Andrew

24-Sep-2014
If you want to be located right in the centre of Madrid, don’t look any further than Hotel Regina. It is just around the corner from the main thoroughfare (Gran Via), a short walk to Plaza Sol and Plaza Mayor. Walk 20 minutes one way and you are at the Royal Palace, 20 minutes the other way and you are at the Prado. Metro Sevila is just across the road and there are metro and Renfe stations 5 minutes away at Sol (handy for main train stations and airport). It is worth paying a bit more for the renovated rooms (great deals offered on the hotel website).These rooms are well appointed and very modern with small balconies. The breakfast is worth paying in advance; such a great choice, including champagne and all the staff are friendly and helpful. Regina is great value in a wonderful city.

ANDREA WATKINS

22-Sep-2014
Lovely, modern hotel with an art deco twist, in very central location of Madrid. Rooms were recently refurbished with lovely decor. Our room was a little small but not a problem when we were not there most of time. Room overlooked side street. Noise was minimal whilst we were there. Breakfast was continental with some cooked but all presented very well and food was good. Staff were very helpful to us on all necessary occasions, so all in all, a very good hotel, good alue for money and we would use it again.

Yan Suen Jacqueline Chan

22-Sep-2014
Everything was brilliant, staffs were friendly and helpful, the room was decent!! However, it was quite noisy after mid-night, up till round about 5am. Some of the other guests at the same floor were slamming their door, talking loud at the corridor. I was awake few times each evening because of that. At the first evening, I through it probably might just be a discrete incident, but the next evening, I have experience the same.

Anonymous guest

21-Sep-2014
We had a great stay. Our room was nice, hotel has a great location to major tourist spots and staff was friendly.

Jennie Saunders

16-Sep-2014
Excellent location, clean and modern. Very comfortable stay. The breakfast in the cafe at around 4 euro for bacon and eggs was great value. Located very close to plaza del sol which seemed to be the main hub of the old city. Would definitely stay there again.

Isabella Sharratt

16-Sep-2014
Lovely room, centrally located hotel, good breakfast and bar food, cost effective drinks and very helpful receptionists.

Angel Alexis Ramos Ortiz

10-Sep-2014
Excellent and charming hotel in the heart of Madrid, I give an A+ to the hotel and all personel , defenetly will stay again.

Anne Hocking

10-Sep-2014
We enjoyed our stay at the Regina and found the staff to be particularly helpful, especially Laura.M.

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