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Customer reviews

John McGuinness

Hotel and location were awesome! Only negative was that the shower tended to overflow and the first time I didn't notice it. Got a lot of my stuff wet.

Ramona Houweling

We had a wonderful stay in the junior suite. Big and clean. Perfect location, a lot on walking distance. Great breakfast, only hard to get some hot water for tea. Reception was a big help with helping us with transfer from and to the airport. Just pity that bij checking in they did not ask how are trip was en by checking out they did not ask if we had a nice stay of congrats me with my birthday. But after all, great hotel and we will definitely come back when we come to Madrid.

Elior Dadon

the hotel is 9.9 from 10. the breakfast is the weak spot. everything else is perfect!

Linda FialaCastro

The hotel is centrally located to the plaza mayor and the royal palace. Great walking area. The hotel room was very comfortable and clean. The restaurant was good and the service fast.

Zulma Ochart

The hotel is near train and buses distance about 2 minutes; a lot of restaurants around good prices. Rooms are spacious, and clean. Breakfast at the hotel is excellent. The only complaint I have is the noises of closing door, and people talking laud in the halls so hear plugs are needed. Staff is great! Definitely, I will stay here again.

Anonymous guest

We were given a refurbished room, check in was easy and uneventful. The room was lovely and clean as expected from a refurbished room! Lovely selection of channels including Itv and bbc! Staff at the hotel were friendly. The only negative was that at 8.30am on Monday morning there was banging and drilling in a nearby room where I think renovations were taking place! Having been out the night before this was not a welcome disturbance. However it only happened on one of the three mornings I was there! Also there was no kettle in the room! The above is the only reason for not giving it 5! Overall excellent hotel in fantastic location and I would definately stay again!

Anonymous guest

Excellent Location and the rooms are renovated with excellent taste. The only downside is the rooms are not insullated from noise. I could hear the guests when in the hall and in their room, which is quite annoying if they arrive after mid-night.

Anonymous guest

A very nice hotel, friendly staff. Very clean rooms, which look as though they have been newly refurbished. Plenty of space and comfy beds. The only thing I would comment on is there where no windows to the outside world. But as we stayed 2 nights and only slept there , not so much of a problem.

Anonymous guest

Nice hotel in the center of Madrid. Very friendly and helpful personnel. Breakfast super! Room ok including what you need. Seems all new. Only complain is, that its too easy to hear what going on in the rooms next to and noise from the corridors is too annoying. I will suggest using some sound absorbing materials on the corridors and/or in the dorrs.

Stephen McGurin

I enjoyed my stay at Hotel Regina the staff are very helpful. My room was clean and organized well. I would recommend this hotel to my friends in the USA.

Susanne Kildevang

Very nice room,but a little to much noise from other guest and the escalator. Great breakfast buffet. Nice service from all the staff.

Joana Pires

The Hotel was generaly very good. Everithing was clean, the room was very good. The location is great for anyone who wants to visit Madrid. The only negative point was the noise. Some works were being made in the the hotel and early in the morning there was a lot of noise.

Brian Collison

It is a lovely hotel, great location and staff very friendly and helpful. Would really recommend it. Quite surprise it is only 3 starts! as they deserve another one! thank you

Anonymous guest

Staff very friendly. Excellent location and breakfast was very good. Interior room facing a tiny courtyard was very hot. Air conditioning not up to much. Overall a nice hotel.


Clean and nice room. kind staff, great breakfast, much better than I had expected from the price.

Patricia Schechter

muchas gracias por todo

Anonymous guest

everything was great except the noise from the resturant just below our room" drilling and breacking walls"... couldn't have siessta.....

Anonymous guest

Everything was wonderful.the location of the hotel is amazing it's close to everything. I will definitely return next time

Ilya Averbukh

very small and noisy rooms, you can hear people talking in the next rooms - no sound isolation at all. Air conditioning in the rooms not working. Very friendly staff, good but cold breakfast. Perfect location.

Anonymous guest

Great hotel, super location, lovely staff, many thanks

Dillin Corbett

After a long, hard working year we decided to stay at the Hotel Regina in our trip to Madrid, mainly because of the modern rooms and cleanliness of the hotel. We arrived early, before check in, but our suitcases were stored away so as we could go out and discover the area. Firstly though, as we were starving, reception had mentioned to eat at the breakfast buffet. We entered in to the buffet and can say that we were not really satisfied after it. The food was quite cold and we put this down to the buffet finishing soon but subsequent days yielded the same. Unless it was bad timing for us, the food never seemed warm enough. The breakfast area is quite small, I'd say on busy days you could be waiting awhile for a table. Staff were courteous and always brought us to a table. The replenishment of food didn't take too long but none the less the area is quite small which means not a lot of space for food and the food will go quickly, especially because you can get more as it is a buffet and especially because some customers take more leaving none for others. This led us to the room, exactly what we wanted, clean and modern. Were in the deluxe room on the 3rd floor. It wasn't ready until 1:30 as it was a "special" room and took longer to clean. Unfortunately, we were never informed of renovations going on in a room on the same floor, dust coming out as we walked by. This was really affecting our sleep as there was banging and drilling. I asked could we move away as the noise levels are unacceptable. They moved us to the first floor, very similar room. This room was actually more special than our older room. It had an extractor fan in the bathroom, a smart tv, bedside reading lights and a balcony. The beds were amazing and we really enjoyed the level of comfort only for our siesta and sleep to be ruined by building works outside the hotel and thin bedroom walls that can hear the remote control buttons being pressed by our neighbours . You can hear everything from all the other rooms, opening drawers and closing their doors. It was very difficult to sleep. There was also a function room beside our room which is used to hold meetings which got quite busy. The room itself is lovely, the shower is brilliant and there is plenty of space but its position is a downfall. Or maybe it is just the thin walls etc. A positive is that you are in a very central location which food access to puerta del sol and gran via but this means high footfall and plenty of people walking by the hotel especially after the nightclubs at night. They managed a more sound proof window compared to the bedroom door but you can still hear if people are loud. They have very nice concierge men who always greeted and smiled at us. This was a positive and created a friendly environment. Unfortunately, my partner and I are unsure of our return. We have mixed feelings and had a tough time sleeping which is what we really wanted the most on our holiday.

Anonymous guest

Excellent location, very friendly and helpful staff. Rooms had plenty of space. Overall a great experience, and we'd come back here again.

Anonymous guest

The stuff were very friendly, the room was clean and modern. Nice location!

Jo Wright

We absolutely loved the decoration of the rooms - modern bathrooms & also the view from our window. it was better than we expected. The hotel staff were polite & really helpful when we asked them for help with bus routes & places to eat. would highly recomend to others.

Anonymous guest

responsive to our request for room with window/balcony also meant a smaller room on lower floor. Still acceptable. Good location for walking and metro. Large buffet breakfast, food just OK.

Per Mathiesen

Very, very help full and friendly staff. Good location, Nice quiet rooms and also a very good breakfast. All in All: a perfect hotel in Madrid.

Anonymous guest

We were very happy with the customer service, the reception staff was very helpful and nice and the location was excellent. Breakfast buffet was also very good. The only remark would be that the rooms were very dark and partly very small. But that's ok for a city trip.

Anonymous guest

We have just came back from a 5 day stay our room was excellent.All the staff were more than helpful.i have to say that the service in the dinning room and the Cafe bar was 1 class.location was very good you did not have to walk very far as you have the metro on your door step.and within 400 Meters you any thing you require bars tapas etc.You can hear the builders doing the upgrade but thay are the most polite builders you can meet.My son has also visited the hotel before and said how much he had enjoyed his stay.

Amanda Hassall

What a wonderful hotel! Superb location, walking distance from all the sights and lots of restaurants and bars nearby. The twin room we had was very modern and comfortable with a fantastic shower. A lovely surprise of a complimentary bottle of cava, mineral water and fresh fruit from Carlos, much appreciated, thank you! All the staff were very pleasant and helpful and I would definitely stay here if I return to Madrid. Well done Hotel Regina!!

Stewart Eccleston

Excellent location. Rooms were lovely which were serviced every day with clean linen. The thing that stood out for us was ....the dinner ....the quality of the food was first class as was the service. Will recommend this hotel to family and friends

Mattias Hansson

I'm very pleased and would certainly come back !

Chris Dooley

Excellent hotel in a great location. We were offered an upgrade to a suit which was beautiful. Very helpful and friendly staff. Excellent choice of food for breakfast, would stay again and recommend it.

Brian Mcdonnell

Perfect from start to finish large clean rooms superb breakfast excellent staff all in a hotel with the perfect location.This is the second time i have stayed there and if back in madrid would definitely use again.First class facility.

Torben Bjarke Nielsen

Its a very lovely Hotel situated in the hotspot of Madrid. Easy to access from the Metro. With central city right outside the door it is a perfect starting point for trips into the city. The Hotel is very clean and it has a very modern interior. There is a nice staff, always ready to help. Special thanks to the doorman/piccolo for providing tickets to a football match - much appreciated :) Nice breakfast in the morning Restarurant. We can absolutely recommend this Hotel to others.

Richard Mohr

Appreciated the help to get my boarding pass for my flight.

Anonymous guest

We would definitely say again.

Robert Lee

Great stay once again 3rd year running fantastic location fantastic hotel and service

Samantha Dean

Rooms were very clean and comfortable. Great location. Staff helpful.

Marcos Vieira

Location is great, room was clean, confirtable and big to accomodate 4 ( family room ). For sure one great option to stay in Madrid!


A great hotel located in the centre of Madrid. My family and I have enjoyed a great time. The only negative aspect could be the limited space reserved for guests during breakfast.

Ian Wood

I had to move rooms the day after I arrived as there was building work going on directly outside the window to my room (No 521) and I was not able to rest after my late arrival the previous evening. The staff at reception moved me to room No 341, the heating appeared to be on, as I was going out in the evening I asked the reception staff to if they could sort this problem. When I returned later that evening it still seemed to be to hot. I did mention this problem to the staff on duty twice the following day and still the room was to hot through the night even with the window open. With the window open all the time there was also a slight 'drain' smell noticeable when returning to the room. I was very disappointed as after having had to move rooms due to the building work I ended up with a room that was hot and stuffy in which it was difficult to get a good nights sleep.

Anonymous guest

The hotel is very clean and comfortable. Reception staff were friendly and helpful. The hotel is well located within a 15 minute walk from most tourist attractions and there is a metro station right outside the front door. I would stay here again.

Anonymous guest

breakfast was great

Alberto Forero

People where very corteus. The location of the hotel fantastic!. Keep the good work!

Timothy Hosker

I have stayed many times. The hotel is ideally located for both business and leisure visits to Madrid. It's very comfortable too and the food at breakfast and lunch is equally good. Indeed, there is little if anything with which to find fault. It's my hotel of choice in Madrid.

Anonymous guest

Room was nice . Boutique style. Not sure about the glass doors for the bathroom and toilet. Privacy wise. Not everyone drinks coffee. And the machine not been flushed through so the dregs of tHe previous coffee user poured into my cup. Would have been nice to have got bbc news on the tv , or to be able to change the channels to english . Some of the reception staff not very happy, then I guess it was christmas who wants to be at work. But hey people like us keep you employed. Try and smile once in awhile and be approachable. Asked for directions could not be bothered to help.

Kenneth Barrett

The Regina is a wonderful hotel in a very central location, with access to all sights walking distance from the door. The rooms are spacious and the staff very helpful. We would recommend this hotel to everyone who likes attention to detail, and excellent service.

Anonymous guest

The location of hotel is excellent with two metro stations in close proximity. The front desk service is good . The staff are helpful and courteous . The service at coffee house is satisfactory. Spread of buffet is good. Coffee served not as fresh , taste bit sour most times. The room cleanliness is not satisfactory . Twice the garbage were not cleared and toiletries not sdequately provided. Could be better if kettle be provided in room for guest to boil water for baking hot beverages. We were puzzled the difference the service standards in comparison of Regina Barcelona and Madrid. Our feedback for your consideration and action.

Peter Bradbury

Overall, very good. Quiet at night, clean and comfortable, and fabulous location, for the Metro and the Centre of Madrid. Staff very nice mostly. The restaurant food very good, well presented, and reasonable cost. The lady at the entrance to the restaurant very helpful. Some waiters in the restaurant tending to ignore our party, maybe because we were English?? That was the only criticism we had. Would certainly recommend the Regina to our friends and family, and would certainly book again, if we visit Madrid in the future.

Anonymous guest

Overall we had a great time. The hotel is very clean. Breakfast is generous and tasty. Staff is pleasant. Room is big and comfortable However there was a problem with ventilation. The room had 2 windows facing the inside of the hotel thus there was no airflow. The A. C was set on heat only. So the room was hot, very hot(in December). We had to leave the main door slightly opened at night to get fresh air from corridor. Other than that the hotel is very recommended and hopefully the ventilation stuff will be corrected.