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Customer reviews

Anonymous guest

26-Sep-2016
Nice hotel. Excellent value for money. Great location and friendly staff. Modern rooms, comfortable surroundings. A coffee maker in the room would have been an excellent addition.

Anonymous guest

26-Sep-2016
Excellent location and nice refurbished rooms. (great bathroom). Negative side, rooms are noisy. I had to disconnect the light of the room (withdraw the card that interrupt light in the room) because of the constant noise coming from the electric board. I called front desk and they advised me to do that. Sounds that they are used to hear this kind of complain. They should fix it

Anne Roussell

26-Sep-2016
Very well appointed hotel. Rooms are clean with a modern design. Not my taste but nicely done except for the sliding door on the toliet & bidet area. Apple given every day but sure could have used the bottle of water - only one given on first day. Breakfast was plentiful, typical of Europeans and Argentina. Great location- close to all sights- great walking city.

Anonymous guest

16-Sep-2016
Receptionists could be friendlier .

Theresa Beesley

16-Sep-2016
I was very disappointed with the hotel from checkin when I was not provided any information on the hotel Room much smaller than I thought it would be No tea or coffee facilities in the room Very noisy from other guests and the maids started really early every morning and woke me up every day Still being refurbished Nothing in therror hotel Would not come here again

Ladd Conrad

12-Sep-2016
Hot water not available but quickly corrected. No instructions on anything especially the cooling unit Outstanding room, staff, food, and location. Highly recommended

Anonymous guest

12-Sep-2016
Absolutely too expensive for this accommodation!

Anonymous guest

9-Sep-2016
Clean, comfortable, welcoming and good location

Anonymous guest

9-Sep-2016
Excellent location, very clean and quiet. Very good experience. Will definately re book for future travels.

Anonymous guest

6-Sep-2016
2박 3 일 동안 짧게 묵었는데 위치가 진짜 좋아요! 지하철 바로 앞에 있고 솔광장 산타아나광장, 프라도 미술관 아토차역 다 가깝고 호텔 바로 아래 스타벅스 있어서 좋았어요. 창문 열면 다른 사무실이 바로 보이고 샤워부스가 너무 좁은거 말고는 만족합니다. 다음에 온다면 다시 묵을 의향 있습니다

Anonymous guest

19-Aug-2016
very nice and clean, great location, walking distance everywhere downtown, the staff was very nice and helpfull. Iwill highly recomend it.

Eileen Hopkins

14-Aug-2016
Disappointed that closure of bar & restaurant was not flagged with us on booking & was not even mentioned by staff when we checked in!

Anonymous guest

13-Aug-2016
Everything about this hotel was very good. The staff were most helpful, the rooms were maintained to the highest standard with excellent air con. Great breakfasts, great location.. Would happily return here.

Anonymous guest

13-Aug-2016
First the good, then the bad: Our room was very nice and big with a great view. The breakfast was varied and good. My comment would have ended there but unfortunately there was a construction from the hotel in the room right next to ours that we weren't even warned about by the hotel staff. It was NOT "just" noisy, it was unbearable. For example, one evening when we wanted to take a nap before heading out again, the construction workers started drilling right behind our bed and the walls were even shaking. To be able to talk with my boyfriend I had to shout, because it was way too loud. Definitely not the best way to wake up from a nap while on holidays. This really ruined our day. Also, the bed was very uncomfortable as we were sleeping on top of the springs of the bed and you could feel each of them. On the floor it would have been more comfortable. I wanted to like the hotel as we came by recommendation from a friend, but unfortunately we will not be recommending it further.

Olga Byrnes

9-Aug-2016
Great location, good facilities, very comfortable stay, very clean and modern, Very courteous and professional staff, had some very satisfactory interaction, via e-mails which were answered in few minutes and personally. Very much satisfied and will stay again!

Anonymous guest

4-Aug-2016
Central location. Clean, comfortable room. Good breakfast. Slight hiccup on first day as air conditioning unit in room wasn't working properly but this was fixed the following day.

Anonymous guest

3-Aug-2016
We had a great stay at Hotel Regina. The accommodations we're comfortable and the breakfast was excellent.

elaine hamilton

30-Jul-2016
Great stay ,in a fantastic location . We will definitely return

Anonymous guest

28-Jul-2016
The hotel service was excellent and the staff were very polite and helpful. The hotel location was great.

Anonymous guest

20-Jul-2016
The lady in the reception may smile a little bit and be more polite. Sometimes I felt like I'm disturbing her with my questions.

Anonymous guest

17-Jul-2016
A lovely hotel with helpful staff. Renovated with modern amenities. Good storage space and closets made the junior suite very comfortable for our family of 4. Awesome breakfast buffet!

Teodoro Garcia

13-Jul-2016
I had high expectations based on what I read on tripadvisor. Sadly, 316 is the WORST room in any hotel I have stayed at. You can hear everything in the hallways and made it a very difficult 2 nights of very little sleep. Location was great, room was fine, just the noise!!!!

michael palmer

12-Jul-2016
Where do I start...we have had a Fantastic weekend at Hotel Regina, I couldn't have picked a better hotel, staff were friendly everywhere was spotless, the café and bar was closed for refurbishment but that didn't bother us because there is plenty to do just outside the hotel, Starbucks tgi Fridays café bars tapas bars absolutely everything you need it was great. just a 2 min walk to the main square with shops galore. there are taxis everywhere so no need to worry about getting lost just roam around the centre like we did. we would definitely come back to Madrid and stay in this hotel.

Richard Pryke

11-Jul-2016
Fantastic location, large modern room and bathroom. I would highly recommend for a central location.

Anonymous guest

11-Jul-2016
It was a very nice, comfortable, clean room at a great price. The location was perfect. ; very central and convenient to museums and other sites.

Anonymous guest

10-Jul-2016
Hotel was very nice and in a perfect location

Anonymous guest

9-Jul-2016
front desk staff was VERY helpful

Anonymous guest

27-Jun-2016
Great hotel! Well located and helpfuk staff. A great experience!

Lynne Goldberg

27-Jun-2016
The hotel staff was nice. The Regina is perfectly located for moving around Spain. The room left much to be desired. It was very small and bare bones but I was only there for two nights so it was okay. Had I been there any longer I would have wanted a nicer room to come back to.

Sharony Droogendijk

20-Jun-2016
We stayed two nights at Hotel Regina. Upon arrival it was noticed by the front desk that it was my birthday. Later that day we found a bottle of Cava on the room. Very thoughtfull and appreciated !! The location of the hotel is perfect. On walking distance from most of the sightseeings and across the metro station Sevilla. A very friendly staff. Overall: a recommendation. Sharony Droogendijk & Sjoerd van Maurik

Ezra Dror Darwish

18-Jun-2016
we stayed 4 nights in a deluxe room.we were over satified from the room, the stuff, breakfast and resturant. beyond our expectation. not to mention the location of the hotel in the best we could expect.

Paul Evans

18-Jun-2016
the room was spacias clean beds very comfortable and the staff were very helpfull great hotel Paul Evans

Anonymous guest

16-Jun-2016
very good and polite service. very good restaurant. well functioning air-conditioning. one chair in a double room is not enogh!

Per Winberg

10-Jun-2016
Excellent location, friendly and serviceminded staff. Very nice rooms of high standard. Splendid value for money, I really recommend Hotel Regina!

Sinikka Laurila

8-Jun-2016
It was a surprise that windows in the room were only to the corridors!! The cleaning of the room was good and otherwise the room was quiet and OK. The breakfast was good and diverse. The site of the hotel along Calle de Alcada was marvellous!!

John McGuinness

21-May-2016
Hotel and location were awesome! Only negative was that the shower tended to overflow and the first time I didn't notice it. Got a lot of my stuff wet.

Ramona Houweling

21-May-2016
We had a wonderful stay in the junior suite. Big and clean. Perfect location, a lot on walking distance. Great breakfast, only hard to get some hot water for tea. Reception was a big help with helping us with transfer from and to the airport. Just pity that bij checking in they did not ask how are trip was en by checking out they did not ask if we had a nice stay of congrats me with my birthday. But after all, great hotel and we will definitely come back when we come to Madrid.

Elior Dadon

17-May-2016
the hotel is 9.9 from 10. the breakfast is the weak spot. everything else is perfect!

Linda FialaCastro

14-May-2016
The hotel is centrally located to the plaza mayor and the royal palace. Great walking area. The hotel room was very comfortable and clean. The restaurant was good and the service fast.

Zulma Ochart

13-May-2016
The hotel is near train and buses distance about 2 minutes; a lot of restaurants around good prices. Rooms are spacious, and clean. Breakfast at the hotel is excellent. The only complaint I have is the noises of closing door, and people talking laud in the halls so hear plugs are needed. Staff is great! Definitely, I will stay here again.

Anonymous guest

12-May-2016
We were given a refurbished room, check in was easy and uneventful. The room was lovely and clean as expected from a refurbished room! Lovely selection of channels including Itv and bbc! Staff at the hotel were friendly. The only negative was that at 8.30am on Monday morning there was banging and drilling in a nearby room where I think renovations were taking place! Having been out the night before this was not a welcome disturbance. However it only happened on one of the three mornings I was there! Also there was no kettle in the room! The above is the only reason for not giving it 5! Overall excellent hotel in fantastic location and I would definately stay again!

Anonymous guest

2-May-2016
Excellent Location and the rooms are renovated with excellent taste. The only downside is the rooms are not insullated from noise. I could hear the guests when in the hall and in their room, which is quite annoying if they arrive after mid-night.

Anonymous guest

29-Apr-2016
A very nice hotel, friendly staff. Very clean rooms, which look as though they have been newly refurbished. Plenty of space and comfy beds. The only thing I would comment on is there where no windows to the outside world. But as we stayed 2 nights and only slept there , not so much of a problem.

Anonymous guest

28-Apr-2016
Nice hotel in the center of Madrid. Very friendly and helpful personnel. Breakfast super! Room ok including what you need. Seems all new. Only complain is, that its too easy to hear what going on in the rooms next to and noise from the corridors is too annoying. I will suggest using some sound absorbing materials on the corridors and/or in the dorrs.

Stephen McGurin

28-Apr-2016
I enjoyed my stay at Hotel Regina the staff are very helpful. My room was clean and organized well. I would recommend this hotel to my friends in the USA.

Susanne Kildevang

27-Apr-2016
Very nice room,but a little to much noise from other guest and the escalator. Great breakfast buffet. Nice service from all the staff.

Joana Pires

27-Apr-2016
The Hotel was generaly very good. Everithing was clean, the room was very good. The location is great for anyone who wants to visit Madrid. The only negative point was the noise. Some works were being made in the the hotel and early in the morning there was a lot of noise.

Brian Collison

26-Apr-2016
It is a lovely hotel, great location and staff very friendly and helpful. Would really recommend it. Quite surprise it is only 3 starts! as they deserve another one! thank you

Anonymous guest

26-Apr-2016
Staff very friendly. Excellent location and breakfast was very good. Interior room facing a tiny courtyard was very hot. Air conditioning not up to much. Overall a nice hotel.

SHINYOUNG YUNE

21-Apr-2016
Clean and nice room. kind staff, great breakfast, much better than I had expected from the price.

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