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Customer reviews

Anonymous guest

2-Jul-2015
Clean and centrally located hotel.

Anonymous guest

1-Jul-2015
Our three nights stay was very good. The room was beautifully appointed and exceptionally comfortable, quiet and clean, staff were helpful and the food was of high quality. The location is perfect for central Madrid. Being English we would have liked a kettle in the room for making tea.

Anonymous guest

26-Jun-2015
Very good service. High quality, modern room.

Yehuda Mizrahi

25-Jun-2015
During our staying in the afternoon we had a lot of noise probably cause by renovation. We couldn't rest. It is not acceptable. Beside this everything was excellent.

Anonymous guest

23-Jun-2015
We loved the hotel. It is in a great location. The room was very nice and the staff was professional. Thank you!

Anonymous guest

23-Jun-2015
Please improve the quality taste of your breakfast coffee. Also, I noticed that some breakfast glasses/plates are not thoroughly washed and clean. Front Desk staff are very helpful.

Anonymous guest

22-Jun-2015
Hotel Regina has the perfect location in Madrid, very friendly and helpful staff and great breakfast buffet. The rooms are clean and has all necessary facilities. We very much enjoyed our stay att the hotel!

Helen Howe

19-Jun-2015
We thought Hotel Regina was excellent. The rooms were clean and comfortable. Staff were pleasant. The breakfast was very good. We would recommend the hotel to our friends and family.

Brian Sharpe

16-Jun-2015
Hotel Regina is clean, well located with contemporary design. Breakfast was good. Cafe was convenient. We would definitely stay there again.

Richard Griffith

13-Jun-2015
5 star rating!!!! Very nice stay at Hotel Regina. Very helpful and friendly staff. The room was perfect!! I couldn't have asked for a better place to stay, and celebrate my four year dating anniversary and marriage proposal to my fiancé!! I Will recommend to all my contacts to stay at Hotel Regina!!

Anonymous guest

10-Jun-2015
Location was pretty good. Room was also good.

Erwin Wechsler

10-Jun-2015
This a great place to stay.The rooms are extremely quiet, the beds are great, unlike most hotel showers this shower has a non-slip floor, it is extremely clean and service is excellent. The breakfast is also first class. The WiFi is slow, but then, nobody is perfect...

Paul Stanley

9-Jun-2015
Excellent hotel, helpful staff, spotlessly clean rooms and in a very central location. Thoroughly recommended.

Scott Craddock

9-Jun-2015
Had a really lovely time, hotel is fantastic, staff very friendly and room was very nice and clean. Will be booking again when we return. thank you.

Anonymous guest

7-Jun-2015
No air conditioning in the rooms. They did provide a fan so we could sleep. The location was prime for a brief stay. The price reflects the minimal amenities provided. The restaurant doesn't open until 7:30 & we had early flights, so no breakfast.

Anonymous guest

31-May-2015
Great hotel:excellent location, helpful staff, junior suite was spacious and comfortable, breakfast delicious. Highly recommended!

Anonymous guest

31-May-2015
Nice but very noisy

Anonymous guest

28-May-2015
Good location, good breakfasts, hotel clean and well furnished. Helpful staff at desk, porter and in restaurant. Would stay again

Karen Antony

24-May-2015
Mixed feelings about hotel as there were some very positive points and several issues. Positives: Great location. Loved the position of our room facing the Main Street. Room was a good size and very clean although bed quality was just ok. Very happy with the cleanliness of the recently renovated room. Minor issues: Ac did not work properly (maybe not at all). Temperature remained between 24 and 26 degrees during our entire stay. That's after adjusting to the coolest setting. There was already a fan in the room (which leads me to believe that the hotel is aware of the weak ac in the room). Overall the fan worked out fine for us since we just left a window open for the cool air to enter at night. Room was equipped with a nespresso machine but no water boiler so only option for coffee would be to use the nespresso machine. Nespresso pods were never refilled after room was serviced. After we finished the initial 3 pods, we had to ask for more, which we were brought 2 pods. After we finished those 2 pods, the room was serviced and pods not refilled although sugar and creamer was replenished (for what? There was no coffee to use it with). We called the front desk to request for 3 pods but the service lady brought us just one. When we asked for more she told us that it would cost one euro each. Why are we being told that the nespresso pods are one euro each if there's a machine in every room. Isn't it reasonable to need 2 pods per room/per day? I guess it's good that Starbucks was located right around the corner. Overall satisfied despite these issues.

Christine Vickers

20-May-2015
Room was better than expected. Breakfast was excellent. Location was perfect. All the staff were very professional and helpful. Would not hesitate to stay at the hotel again and would recommend it yo family and friends.

Richard Robbiani

19-May-2015
The Arctic Rom was very nice, quiet and spacious. The Dinner in the Restaurant was ok, but the Voucher of 50% was a total fake.

Anonymous guest

18-May-2015
I would liked to have known that there was going to be construction work taking place during my stay. That was probably the most unpleasant part of my stay.

Philip Glover

14-May-2015
The air conditioning was noisy and ineffective in my room

Anonymous guest

10-May-2015
Excellent central position. Room well presented with contempory decor. Very much enjoyed our 2 night stay.

Rose Monaghan

7-May-2015
The Hotel Regina is an excellent location in the heart of the Plaza Mayor and Puerta de Sol...centrally located to deliver all Madrid's historical sites and restaurants..easy walking. The staff and hotel are there to help in all ways to make your stay a memorable one. Clean room, nice size, good food, drinks and coffee. The buffet breakfast is excellent. I highly recommend the Hotel Regina. I am a very picky person and for the price of the room, quality it is a great decision.

Heather Granato

4-May-2015
We had a lovely time - the room was comfortable and once we figured out the air system was even better. Couldn't figure out how to get the hot water in the shower to work at first so maybe an explanation there would help. The staff was very nice.

premraj sharma

3-May-2015
We travel a lot but the hospitality extended by this hotel was unparalleled. Before arrival we got a mail and they booked our excursions according to our preference. They upgraded us to a junior suite which was superb .great location friendly staff central location good food ....what more can you ask for. ..

Julio Morales

30-Apr-2015
Your staff is great!!!

HYEYOUNG AN

30-Apr-2015
Good blakfast

Anonymous guest

29-Apr-2015
Location was excellent, room was a bit cramped and in a corner. Shower leaked at the door on to the floor. Otherwise, people were nice and helpful, and free mochacino was a nice touch. I would stay here again, but would ask for another room next time due to the shower door sealing.

Tal Jacobi

28-Apr-2015
Very good stay, pleasant room, excellent breakfast and even better location! Hotel staff are friendly and helpful

William Cross

26-Apr-2015
This is the third time I have stayed at this hotel and I look forward to my next visit. The staff are all that could be wished of, the central location is unbeatable and the rooms I have stayed in have been excellent.

Anonymous guest

23-Apr-2015
I like your hotel and your staff work very hard to take care of the guests. I didn't experience the noise issues others have complained about. The problem I did have was the super hard beds. My back hurt so badly I couldn't sleep. In the US we have a chain of stores called Target (www.target.com) that sell mattress pads / mattress toppers. The one I purchased for my home only cost about $50 and it completely changed my sleep experience. I am giving you all this information so you can improve your guest experience. I don't think you should publish it online.

Judd Mark Ludlow

23-Apr-2015
Clean room. Very well thought through. Goog lighting, climate control, outlets. Breakfast priced fairly. My only negative would be the noise and we were on a small street at the rear of the hotel. People at all hours. Truck unloading scaffold at 0230.

Anonymous guest

20-Apr-2015
We booked a double bed and it was assumed that we wanted two single beds upon check in (we are a gay married couple). The air conditioning was automatically set to heat the room with no option to cool it down. We had to resort to opening the window to let some cool air in. The street was fairly busy and noisy so it was either a cool room or a noisy stay.

Kathleen McShane

18-Apr-2015
Another great stay at Hotel Regina. Beautiful room, hotel spotless, staff very friendly, helpful and pleasant. This was our 6th time at Hotel Regina. We have booked to return in July. Very much looking forward to it. Thank you for another lovely stay.

Lawrence George

17-Apr-2015
Situation excellent and staff very friendly and efficient. Room size is adequate but not large. Mattress needed replacement. Am happy to be staying there again next week.

Dawn Loane

13-Apr-2015
Very stylishly decorated hotel. Our room was beautiful and we loved the roof terrace which we used for sunbathing! The location of the hotel is excellent, so close to the centre of Madrid. Breakfast was excellent, lots of choice and all very fresh. We will be returning.

Alison Rushton

11-Apr-2015
Delighted with our stay in this modern hotel. Reception staff were very polite and helpful and also spoke good English. Breakfasts were a real treat with a wide selection on offer. Hotel in a great location for tourists. We were able to walk to all places we wanted to visit.

Michal Berman

11-Apr-2015
Wonderful hotel and location but no privacy! No bathroom door!

Anonymous guest

9-Apr-2015
The hotel was extremely clean, helpful staff and well located.

Carol Phillips

6-Apr-2015
Very well located hotel...a stone's throw from all central locations. We had a lovely bright spacious room at the front of the hotel with modern facilities and it was exceptionally clean. There was some noise in the early hours from a late bar/nightclub opposite the hotel, so not ideal if you are a light sleeper. We didn't notice any internal noise from other rooms etc. Breakfast area was a little small and cramped...it really needs to be redesigned. Staff were friendly and helpful. Overall, I rate this hotel highly for location and cleanliness.

Anonymous guest

6-Apr-2015
Very nice and clean hotel, good location and helpful staff. Breakfast is delicious!

Anonymous guest

5-Apr-2015
I thought the hotel was lovely, very clean, lovely big room and nice bathroom, and good vaue for money. And a fantastic location, and nice staff. Obviously the experience was marred by the noise of the buiilding works. It would have been nice if the hotel put up some kind of notice on its website advising customers and maybe offering something to make up for it. Having said that, if the building work is all finished I would definately stay there again.

Anonymous guest

4-Apr-2015
We thoroughly enjoyed our stay at the Hotel Regina Madrid. The staff was friendly and very helpful. The rooms were clean. I would definitely recommend Hotel Regina Madrid.

Robert Mathers

28-Mar-2015
We loved every minute of our stay in your hotel. It was exceptionally clean and spacious rooms. The food was wonderful and the staff was excellent!

Anonymous guest

27-Mar-2015
The holy trunity taken in account (location-price-service), this is one of the best deals I have ever made as a tourist

jacqueline rateau

27-Mar-2015
Wonderful hotel, clean, quiet, comfortable bed. Staff were very helpful. Locaton was ideal. I would definitely return to this hotel when in Madrid.

Anonymous guest

25-Mar-2015
The accomodations and renovated rooms are very spacious and lovely, and service in the hotel is of high quality. Location is peferect, right in the cernter of Madrid. Also, the food served in the restaurant isnice, but the choice breakfast buffet is a bit limited. However, during the night there is a lot of noise coming from the hallways. In the back of the hotel, this is a bit better, but not much. Also, Wifi internet access is very slow.

James Stedman

23-Mar-2015
Hotel Regina was right in the middle of everything we wanted to do in Madrid. The staff was friendly and helpful. Our only issue was that there was a wall between thee main room and 2 of thee beds so I'd inquire about the room layout when booking. Outside of that we were very happy with our experience.