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Customer reviews

Beryl Senior

12-Feb-2017
Nice hotel. Clean and well situated. The rooms a little small but functional and lovely bathroom.

Anonymous guest

2-Feb-2017
Staff smiling and professional, my room was very nice and comfy and the location is super.

jaehyun lee

30-Jan-2017
Wow it's quite good place for stay

Anonymous guest

27-Jan-2017
To be recommended

joyce su

23-Jan-2017
Location is perfect, the front desk staffs are all very nice, helpful and fast response to our needs. breakfast buffet is very nice, but the staffs are very rude, had a very stressful breakfast.

Adam Johnston

11-Jan-2017
Great hotel. Great location. I will recommend this hotel to other people.

Anonymous guest

9-Jan-2017
The picture and discription of the room are not same as the actual room, the first night we were stay the room totally different to on the internet. After we complained, they did change the better room for us. But Hotel lactation is really good.

don bartlett

5-Jan-2017
Central, perfect room, fantastic reception staff.

Bracha Sudman

2-Jan-2017
everyone was kind, nice and willing to help. the room was great and so was the breakfast.

Serge Chouchana

27-Dec-2016
The staff was kind but the rooms were in a section where there was construction. It was very noisy starting 6 in the morning. Other customers were also very noisy at night, talking loud and shouting. The walls must be very thin since we could hear them as if they were in the same room as us.

Anonymous guest

18-Dec-2016
the rooms have been renovated very nicely. there is one major issue. There is no restaurant or room service which is not a problem if you were to have a kettle in each room to make instant coffee or tea. If you arrive with jet lag and are up at 4 or 5 am and would like a drink there is nothing that you can do till breakfast opens at 7. I went out and bought my own kettle but i have never had to do this in a hotel before. many people were complaining about this so if you added this to the rooms it would be perfect.

Lisa Coughlin

12-Dec-2016
Rooms with no natural light and facilities not very modern

Anonymous guest

9-Dec-2016
Location was fantastic. The staff were friendly and helpful. I arrived early and as there was s room available I was able to check in. A few things that slightly annoyed me was that on arrival I was told that I would get a room with a wood finish(which was one of their older rooms and small) I was told that I would be able upgrade my room for an extra 20 euro. I was under the impression that the hotel was completely refurbished. I upgraded and got a better room and it was comfortable and spacious with a lovely shower. The other issue I had was that when I asked for an iron I was told I had to send it to their laundry to have it done and the charges were listed in my rom. Other than that I had a great stay bad as I've said before it was in a brilliant location. I would diffinately stay there again when in Madrid.

sagy yacobi

9-Dec-2016
Great hotel, fantastic service

Anonymous guest

3-Dec-2016
When booking hotel .you did not say there would be no bar available. I booked the romantic break. But checking in did not mention cava or fruit. We had to ask for it the next day. On your web site it says on arrival.just thought it was bad. But love the hotel. I will still come back.

Kyle Holcomb

29-Nov-2016
This was one of the best hotel experiences my wife and I have had. The location is exceptional, the rooms modern and in excellent condition, and the staff very helpful (and English speaking). Also the breakfast was not to be missed!

John Batten

22-Nov-2016
Great central hotel, very helpful staff, our room was excellent, as was the breakfast. Looking forward to returning.

Clint Greener

14-Nov-2016
Upgraded to superior room was fantastic. Buffet breakfast has great variety. Friendly staff and location is brilliant. Can walk to everywhere. Still a little noisy due to closeness to main road and some finishings still being completed in the hotel but all in a fantastic stay. Recommended

Anonymous guest

2-Nov-2016
Hotel was excellent. Very well located. Very good breakfast. The bedroom and bathroom were well designed and comfortable. Minor complaint that there were no hooks in the bathroom and there were no facial tissues provided.

Anonymous guest

25-Oct-2016
Although we were not expecting an window onto a light well, the room was very comfortable and of a very high standard. Breakfast was excellent. Only slight disappointment was that due to an early departure before breakfast (which we'd paid for) the hotel could not provide us with even a sandwich before we left. Excellent location with a metro stop right outside. We would be very happy to return and would recommend Hotel Regina to everyone.

John Acquavella

22-Oct-2016
Our room was spacious and very comfortable. The staff very friendly and helped us with travel and dinner reservations. Location is excellent easy access to metro and surrounding areas. Would highly recommend hotel Regina to family and friends. Plan to stay there again on our return visit to Madrid.

Jillian Emery

22-Oct-2016
Proving this as hopefully useful feedback to hotel. The stay was pleasant and comfortable. However there was no notice of the hotel being under construction. As a solo traveler only there for short time I was hopeful for a hotel bar/restaurant or room service. None of which seems available except a breakfast buffet. Room was clean, spacious and had all the amenities needed! Minibar, hair dryer, shower soaps and Tab including English channels. Staff were welcoming and willing to assist with any need.

Anonymous guest

20-Oct-2016
The hotel is currently under repair and the breakfast lounge appeared to be temporary. There was excessive noise during the night that sounded like building work but we can't say if it was from the hotel or another site.

Anonymous guest

15-Oct-2016
Too cold. No free drinking water

Anonymous guest

12-Oct-2016
Very central, nice room and good breakfast. Just now not so nice with building works at the hotel - windows not possible to open and no view.

John & Diane DePaola Aldi

10-Oct-2016
We enjoyed our stay at the Hotel Regina. The staff was friendly and helpful! We loved the buffet breakfast. I would recommend the Hotel to others.

Hidefumi WATANABE

7-Oct-2016
Very well located in the tourist center. Free welcome orange juice and lemon water are very nice. Strongly recommended to educate your breakfast staff so that guests are treated as so instead of their servants and children.

Anonymous guest

5-Oct-2016
This hotel was perfect. Great location. Friendly staff... they loaned me an adapter so that I could charge my computer and phone. Only recommendation would be to have an iron/ironing board in the hotel room.

Victor Reyes

4-Oct-2016
Excellent service Not happy with the noise due to construction.

Anonymous guest

26-Sep-2016
Nice hotel. Excellent value for money. Great location and friendly staff. Modern rooms, comfortable surroundings. A coffee maker in the room would have been an excellent addition.

Anonymous guest

26-Sep-2016
Excellent location and nice refurbished rooms. (great bathroom). Negative side, rooms are noisy. I had to disconnect the light of the room (withdraw the card that interrupt light in the room) because of the constant noise coming from the electric board. I called front desk and they advised me to do that. Sounds that they are used to hear this kind of complain. They should fix it

Anne Roussell

26-Sep-2016
Very well appointed hotel. Rooms are clean with a modern design. Not my taste but nicely done except for the sliding door on the toliet & bidet area. Apple given every day but sure could have used the bottle of water - only one given on first day. Breakfast was plentiful, typical of Europeans and Argentina. Great location- close to all sights- great walking city.

Anonymous guest

16-Sep-2016
Receptionists could be friendlier .

Theresa Beesley

16-Sep-2016
I was very disappointed with the hotel from checkin when I was not provided any information on the hotel Room much smaller than I thought it would be No tea or coffee facilities in the room Very noisy from other guests and the maids started really early every morning and woke me up every day Still being refurbished Nothing in therror hotel Would not come here again

Ladd Conrad

12-Sep-2016
Hot water not available but quickly corrected. No instructions on anything especially the cooling unit Outstanding room, staff, food, and location. Highly recommended

Anonymous guest

12-Sep-2016
Absolutely too expensive for this accommodation!

Anonymous guest

9-Sep-2016
Clean, comfortable, welcoming and good location

Anonymous guest

9-Sep-2016
Excellent location, very clean and quiet. Very good experience. Will definately re book for future travels.

Anonymous guest

6-Sep-2016
2박 3 일 동안 짧게 묵었는데 위치가 진짜 좋아요! 지하철 바로 앞에 있고 솔광장 산타아나광장, 프라도 미술관 아토차역 다 가깝고 호텔 바로 아래 스타벅스 있어서 좋았어요. 창문 열면 다른 사무실이 바로 보이고 샤워부스가 너무 좁은거 말고는 만족합니다. 다음에 온다면 다시 묵을 의향 있습니다

Anonymous guest

19-Aug-2016
very nice and clean, great location, walking distance everywhere downtown, the staff was very nice and helpfull. Iwill highly recomend it.

Eileen Hopkins

14-Aug-2016
Disappointed that closure of bar & restaurant was not flagged with us on booking & was not even mentioned by staff when we checked in!

Anonymous guest

13-Aug-2016
Everything about this hotel was very good. The staff were most helpful, the rooms were maintained to the highest standard with excellent air con. Great breakfasts, great location.. Would happily return here.

Anonymous guest

13-Aug-2016
First the good, then the bad: Our room was very nice and big with a great view. The breakfast was varied and good. My comment would have ended there but unfortunately there was a construction from the hotel in the room right next to ours that we weren't even warned about by the hotel staff. It was NOT "just" noisy, it was unbearable. For example, one evening when we wanted to take a nap before heading out again, the construction workers started drilling right behind our bed and the walls were even shaking. To be able to talk with my boyfriend I had to shout, because it was way too loud. Definitely not the best way to wake up from a nap while on holidays. This really ruined our day. Also, the bed was very uncomfortable as we were sleeping on top of the springs of the bed and you could feel each of them. On the floor it would have been more comfortable. I wanted to like the hotel as we came by recommendation from a friend, but unfortunately we will not be recommending it further.

Olga Byrnes

9-Aug-2016
Great location, good facilities, very comfortable stay, very clean and modern, Very courteous and professional staff, had some very satisfactory interaction, via e-mails which were answered in few minutes and personally. Very much satisfied and will stay again!

Anonymous guest

4-Aug-2016
Central location. Clean, comfortable room. Good breakfast. Slight hiccup on first day as air conditioning unit in room wasn't working properly but this was fixed the following day.

Anonymous guest

3-Aug-2016
We had a great stay at Hotel Regina. The accommodations we're comfortable and the breakfast was excellent.

elaine hamilton

30-Jul-2016
Great stay ,in a fantastic location . We will definitely return

Anonymous guest

28-Jul-2016
The hotel service was excellent and the staff were very polite and helpful. The hotel location was great.

Anonymous guest

20-Jul-2016
The lady in the reception may smile a little bit and be more polite. Sometimes I felt like I'm disturbing her with my questions.

Anonymous guest

17-Jul-2016
A lovely hotel with helpful staff. Renovated with modern amenities. Good storage space and closets made the junior suite very comfortable for our family of 4. Awesome breakfast buffet!

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