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Customer reviews

Anonymous guest

15-Jul-2014
The desk clerk upgraded our room to accommodate a third person which was very helpful. We also got good advice on getting to the airport and where we could go in order to ship some items home. Very nice hotel and excellent service.

Juan Orts

13-Jul-2014
Great location and very nice rooms. I had a huge spacious clean and very comfortable room over looking the Calle Alcala while my family members had smaller yet excellent more modern rooms overlooking the street behind the hotel

Joel Tebbs

10-Jul-2014
The staff was helpful when we had a bit of a crisis. The hotel is very well situated in the city--easy to get to all the sights. The room was okay. No view and noisy, but comfortable.

Caravella Alessio

9-Jul-2014
I found the service excellent and the personnel really kind.

Anonymous guest

5-Jul-2014
Very pleased, we requested a room change on the second day and were taken care of in a highly professional manner. The staff is extremely friendly and made our stay very comfortable. This hotel has one of the best locations, it is within walking distance to almost every worthwhile attraction and mass transit. I would definitely stay here again if I return to Madrid. Hats off to all the employees.

Anonymous guest

4-Jul-2014
Lovely room, although bathroom is a bit disconcerting at first you soon get used to it. Excellent location..

Anonymous guest

3-Jul-2014
Great location. Great breakfast.

Anonymous guest

29-Jun-2014
Very nice hotel, very clean, great breakfast, great service and very good location.

Anonymous guest

27-Jun-2014
Beautiful hotel, great location, great price and lovely staff. Would definitely use again

Anonymous guest

26-Jun-2014
Brilliant hotel..location is excellent!!

roberto casoli

26-Jun-2014
Perfect location, beautiful room, and excellent breakfast! !! 5 *

Anonymous guest

25-Jun-2014
Very pleasant hotel, central. Staff is very professional. Only downside are the different quality of rooms that were given to the team for a similar price. Some had the washroom almost in the bedroom with no doors (not even sliding doors). The airport service was very good, too.

Anonymous guest

25-Jun-2014
The Hotel was centrally located but not on a loud street. It is just meters away from Sol. The staff were polite and friendly. On the day of Arrival the Hotel was renovating the Lobby area. There was a smell coming from the varnish they were using and the staff immediately reacted to the smell in order to make the entry more pleasant for the guests. The room was modern and CLEAN! The air conditioning worked well and there was nothing I could have asked for more in my room. The breakfast, like the rooms, filled every wish. There was something for everyone - no matter what type of breakfast Person you were. Overall, wonderful experience and I plan to stay in this Hotel on my next trip again (Business or pleasure).

Brandon Mack

24-Jun-2014
Great location and very comfortable room. An excellent breakfast is available and the staff obliging and helpful.

Sergiu Gutman

20-Jun-2014
Quite good facilities in brand new renovated habitation. Excellent breakfast and restaurant. Very centrally located. Decent price/ quality rate.

Anonymous guest

17-Jun-2014
very good location and useful space in room. Eeverything looks good excetpt that reception staff (from different times) seems not so keen to assist travellers

JOHN FOERSTER

15-Jun-2014
GREAT LOCATION, NICE BREAKFAST BUFFET AND NICE ROOM. VERY QUIET UNTIL ABOUT 01:00 WHEN OTHER GUESTS STARTED TO RETURN FROM THIER EVENING ACRTIVITIES. THIS HAPPENED EVERY NIGHT. NOT MUCH CAN BE DONE ABOUT OTHER GUESTS WHO ARE NOISY AND DISCOURTEOUS TO THEIR FELLOW GUESTS. IT WAS WARM AND A/C DID NOT SEEM TO BE ON ALL THE TIME. I HAVE EXPERIENCED THIS BEFORE IN MADRID AT OTHER HOTELS. THEY APPEAR TO TURN OFF THE A/C LATE IN THE LATE EVENIG WHEN IT COOLS OFF. ROOM WAS NOT UNCOMFORTABLE. ENGLISH CHANNELS LISTED ON ROOM DIRECTORY DID NOT WORK. BUT I USE INTERNET FOR NEWS SO NOT AN ISSUE WITH ME. FREE WIFI WORKED VERY WELL. THESE ARE MINOR ISSUES AND WILL CONSIDER HOTEL REGINA AGAIN WHEN I TRAVEL TO MADRID.

Thomas Bohnert

13-Jun-2014
Lovely, well-appointed rooms; very helpful staff.

Samantha Hay

11-Jun-2014
Beautiful hotel minutes walk from the main sights in Madrid. Bedrooms had the feel of a boutique hotel for very good value for a city centre. Rooms were clean & well equipped. Hotel staff helpful & friendly in spite of my lack of Spanish! Would highly recommend.

Anonymous guest

5-Jun-2014
very welcoming staff. Stayed here 10 years ago and the standard seems to have upheld

Anonymous guest

5-Jun-2014
Everyone was very friendly and helpful.

Anonymous guest

4-Jun-2014
Location is excellent Room is tidy and bathroom is big However...... Wifi reception is very weak which makes us feel very frustrated staff start to clean up in early morning, quite noisy The hair dryer is not good

Marta Kellar

2-Jun-2014
It could not be better, reasonable prices, great location. The room was charming, clean and quiet. Very large beautiful bed and bathroom, very clean hotel. We had lunch at the restaurant it was very good. The staff was helpful, we will recommend this Hotel to everyone we know. Thank you MKellar

Anonymous guest

1-Jun-2014
I very much enjoyed my stay at Hotel Regina. The location on C. Alcala is excellent without being overwhelmingly busy like the Gran Via; the good cafeteria and restaurant right on the premises make it easy for a traveller who is a bit jet lagged to get something to eat; and the staff are friendly and helpful. For comparison, I also stayed at the Tryp Cibeles off the Gran Via--I think it has an extra star, but it comes across as the busy commercial chain hotel that it is. I would certainly come back to Hotel Regina. MK, Toronto, Canada

Philip Cole

28-May-2014
This is the second time I have stayed at the Hotel Regina and I really cannot recommend this hotel enough. The location is fantastic and we stayed in recently refurbished rooms. The staff are also very friendly and cannot do enough to make your stay as pleasant as possible. I have recommended this hotel to friends and family over the last couple of years and they are as enthusiastic as I am about how wonderful Hotel Regina is.

Anonymous guest

27-May-2014
Nice room, clean, good location

Anonymous guest

27-May-2014
The staff were quite friendly but the head waitress/maitre'd at breakfast was very rude. The rooms were fine, but in the modern re-decorated rooms the bathroom door is a sliding glass door which doesn't close properly, which is very awkward when you are away on business, and travelling with a colleague. The reception area needs to be updated.

Mark Barton

24-May-2014
We were completely happy with our stay at Hotel Regina, Madrid. We asked for and were given inside room, which was remarkably quiet. I had worried about this because the hotel is only one block from the Puerta del Sol, which is a very busy place. The beds were firm and very comfortable. I looked forward to the breakfast buffet each day. The scrambled eggs were perfectly made and there was an excellent variety of fresh fruit and everything else that I wanted for breakfast. The bathroom was very modern and was actually beautiful. After we left the hotel, we realized that we had left a wristwatch in the room. I sent an email to the hotel and they found the watch and packaged it and sent it to our home address in the US for a very small fee. Only two minor gripes: The very attractive frosted glass bathroom door didn't align properly when it closed, leaving a half-inch gap, giving us a little less privacy. It probably just needs an adjustment. And the carpeting on the hotel stairs was well overdue for replacement, making it out of place with everything else which was fresh and clean. But overall, we were delighted with this hotel and would recommend it.

Richard Jackson

21-May-2014
Very good hotel, right in the centre. Very good value for money.

Anonymous guest

16-May-2014
We had a great room on the top floor with a nice balcony but they just painted the room and it smelled like paint the entire stay. The location was perfect and the room was clean.

Anonymous guest

16-May-2014
Hotel perfectly located. Room very clean. Would have liked tea and coffee making facilities in room. Although room had been updated there was a lot of noise from the street in the middle of the night - bins being emptied etc each night.

Anat Ben shalom

12-May-2014
Great hotel, close to everything. Good breakfast . The room are very new and comfortable But... The old rooms are old...so, pay the extra!! Will take the hotel again in our next trip to madrid.

Shahrokh Sobhani Gargari

12-May-2014
We had very great stay at Hotel Regina, Madrid. The room was clean with large and clean bathroom. Staff were trained and very helpful, specially the service in restaurant at breakfast time was great. It could be even better if we had some English TV channels such as BBC and CNN.

margaret sinclair

12-May-2014
hotel was in a PERFECT location! Ricardo at guest services was AWESOME and very helpful; however the front desk staff were not at all welcoming or friendly - made you feel you were an interruption to them when asking questions; we stayed on the back side of hotel and side road was extremely noisy everyday at 5-6am. Cafe and Bar staff were very very friendly and we enjoyed our stay… just a couple issues.. but all and all would stay again

Alexandru Stelian Gulei

8-May-2014
Hola, Vreau sa va multumesc pentru ocazia de a sta la hotelul dumneavoastra.A fost realmente o experienta placuta si cu siguranta as face aceeasi alegere la revenirea in Madrid! Singurul inconvenient a fost ca nu erau toate camerele gata cind am ajuns(ora 1;30 pm) in rest totul a fost excelent! Va multumim!

Anonymous guest

5-May-2014
Very pleasant experience. We got one of the newer rooms which were great! And the view and location of the hotel were great! Breakfast was great, overall no complaints at all. Would definitely do again.

Anonymous guest

4-May-2014
The personnel was very helpful to help change room (first one was noisy). Great breakfast buffet and central location.

Johan Pieter VAN DER SLOOT

4-May-2014
The room (528) was disappointing, because you couldn't open the window due to awfull kitschen smell.

Marlene Hernandez

26-Apr-2014
We had a great experience. The hotel is well situated, very clean and comfortable and provides excellent customer service. The staff is very helpful and did all our tour and restaurant reservations. We had an excellent stay.

David Nicholson

26-Apr-2014
Helpful staff. Centrally located and convenient to sites and metro.

Julia Beard

25-Apr-2014
Fantastic location, modern rooms, friendly staff, fabulous breakfast - can't wait to come back!

Anonymous guest

25-Apr-2014
Pleasant stay - perfect location, nice interior and good breakfast buffet.

Anonymous guest

24-Apr-2014
Nice location. Room is stylish and very clean. I highly recommend this hotel.

Thomas Martorelli

23-Apr-2014
My room was comfortable and large, the hotel is centrally-located, and your staff is friendly and helpful. Everything would have been great, except for the location of my room. It looked out on an ugly construction area, and there was hammering and sawing noise much of the time during my stay. I understand you need to sell all your rooms, but from a guest's perspective, I feel like I was given a substandard location. That makes me feel like I wasn't valued by your company, and ultimately, that cost you my trust.

Janette Kustler

21-Apr-2014
Everything and everyone at the hotel was top rate. I enjoyed my stay at the hotel and would recommend it to everyone. Thank you for making my stay in Madrid such a pleasure.

Mark Hopkins

17-Apr-2014
Good value for money given its position in the centre of town.

Lavette Teague

15-Apr-2014
The location is excellent, and the staff were especially courteous and helpful. The room was in the center of the hotel and extremely quiet at night.

Christina Ryan

10-Apr-2014
An excellently situated hotel. The facilities are really good and so was the customer service. Would definitely stay again.

Anonymous guest

6-Apr-2014
The recent renovation to the hotel has resulted in a really good hotel. The lobby is welcoming, the bar is inviting with good food and drinks at a very reasonable price. Best yet, the refurbished rooms are tastefully furnished with attractive appointments and excellent modern bathrooms. The staff is courteous and helpful and, as always, the Regina has the most desirable location for seeing and enjoying Madrid. Very highly recommended.

Anonymous guest

5-Apr-2014
A small exercise room would be nice.

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