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Customer reviews

Anonymous guest

Fantastic location, very quiet at night, great rooms, breakfast, helpful staff.


הזמנו חדר סופריויר וקיבלנו חדר מעולה ,משופץ היטב ארוחת בוקר טובה מאוד מיקום המלון מצויין . ממליץ בחום.

Frank Martinez

The hotel staff was very nice and helpful, we stayed in the newly remodeled rooms and it was beautiful, the location is great, with many restaurants and shops, the El Prado Museun is with in walking distance, next time we will stay there again and will recommend it to our friends.

Anonymous guest

Nice, clean hotel in an excellent location. service was good and courteous. Rooms are far from soundproof but I doubt there is much that can be done about it given the age of the building.

Anonymous guest

We were upgraded to a beautifully suite at the front of the hotel. There were some building works going on but it didn't ruin our stay. Staff incredibly efficient, friendly and helpful. A great stay in a great location. Thanks!

Johan Loosveld

prepayed & everytime we go breakfast t(he told us if we want to pay or breakfast

Anonymous guest

Clean room. Easy check in/ check out. Excellent location.

Anonymous guest

Hotel Regina is a lovely hotel in a great location. The breakfast was plentiful with a wide choice, staff were friendly. Great stay.

Anonymous guest

Great location. Large rooms.

Joanna Smith

Great hotel. Well positioned. Friendly, helpful staff. Comfortable bed.

Anonymous guest

Some noise from renovation work next to the room also on Saturday

Anonymous guest

Very clean, great breakfast, excellent location, reasonably priced.

Anonymous guest

Very friendly and courteous staff. Room always cleaned well . Only small fault TV channels did not appear to correspond with the TV guide numbers.

David Hutchins

lovely hotel with excellent, friendly staff right in the heart of city next to sevilla metro station. good breakfast with a wide variety of options, tho the mini hot dog sausages not great. very good, large showers and bathrooms. only downside was aircon which didnt get room cool enough even tho this was october and only 17 deg outside,,,,but this was not enough to mar an otherwise excellent 4 night stay. would definitely stay here again.

Anonymous guest

Superb breakfast, very nice and clean room, perfect location.

David Brown

Fantastic hotel, superb location, will definitely visit again.

Laidia Noakes

Wonderful saty

lisa chock

The hotel is terrific. The staff is courteous and helpful. The rooms are a great value and extremely clean. The hotel is very well appointed. The breakfast was a bargain with the coupon the front desk was offering. The noise is troublesome. The halls are noisy. The noise from inside and out travels up the open vent area in the middle of the hotel on which our room windows opened.

Marija Axiak

We have stayed in 4 star hotels in Madrid and they were nowhere near the quality and service provided by your hotel. We will definitely be back. Attic rooms are perfect for smokers too!!

Anonymous guest

Great hotel, close to everything. We had an "attic room" on the quiet side of the hotel with our own terrace. The room was small and had a low sloping ceiling, so you had to watch your head by the door to the terrace. Also, there are no other windows in this room. Only the door to the small door to the terrace. It was nice to be able to leave this door open to let in fresh air.

Anonymous guest

Disappointed to have a room with a window onto a blank wall. Rooms are minimalist and functional. No coffee making facilities. On the plus side, the hotel is perfectly situated and the staff were generally helpful. The reception staff seemed to have to handle three things at once: phones ringing, on-screen work, and questions.

Priyanka Grover

Had a great time!! Miguel at front desk and Angel at breakfast place were extremely helpful!

Michael Messick


Anonymous guest

Nice hotel and good room. Back of hotel and sounded like construction work going on during the night. Very loud at times.

Stephen Taylor

Very clean, very friendly & helpful staff.

Randall Connell

Excellent service, rooms and overall stay! Thank you for a wonderful experience

Anonymous guest

A comfortable and friendly hotel. Room spacious and pleasant; very clean and quiet. Excellent location, in walking distance of all main places of interest. Recommended. Would definitely stay here again.

Anonymous guest

Great stay at a reasonable price, fantastic breakfast, and perfect location

Anonymous guest

Nice hotel with very helping staff!

John Barraclough

Great location ,great hotel,would recommend it to enybody

Philip Goduti

absolutely excellent stay!!!! superior to atlantic or nh!!! your breakfast is UNDERPRICED!!!. should be at lear 12 euro, maybe more. perhaps raise the price and put in a good coffee machine for the guests to use. baked goods generally mediocre, excepting croissant which is excellent. your prosecute.iberico is also of substandard quality: you can buy better at super sol for 10 our a kilo!!!

Judith Rowe

Perfect location. Very clean and modern. Staff efficient and professional. Housekeepers were especially professional and friendly. Would definately recommend and stay at hotel regina next time I'm in Madrid.

Anonymous guest

Had a lovely stay at this Hotel it's Best feature is it's staff. Very helpful, warm, friendly, and courteous. We also appreciated it's proximity to Puerta del sol and the a Plaza Mayor. Over all, the hotel is clean, facilities are adequate, and we loved the pillows. By the way, the welcome drinks are amazing. Two bottles of champagne. This actually floored us.

Anonymous guest

We had a great stay at your hotel. 10 out of 10. Well done, we will be back.

Anonymous guest

Perfect location right off Sevilla metro and walking distance to sol. Beautiful modern room and amenities. Great view comfortable bed

Anonymous guest

Very nice room. Quite large and recently refurbished. Only one small lift to serve many rooms at back of hotel. Did not book breakfast and was not given any information about availability to purchase. Very noisy on Saturday night.

Marygrace Huber

We loved Hotel Regina! The location is perfect and the food is wonderful. The staff is very helpful and accommodating. Thank you so much for helping make our stay in Madrid so lovely!

Leonie Yeates

This is my third stay at the Hotel Regina in the last ten years, and if I can get good deals would always choose to stay here when visiting family and friends in Madrid. The location is ideal, the staff are always friendly and welcoming and the buffet breakfast is good. Most importantly, the rooms are quiet and the beds are comfortable.

Anonymous guest

We really liked our suite and it exceeded our expectations . Everyone was very helpful when we asked questions. Breakfast was wonderful. The hotel is located close to a plaza which made it easy for us to walk to a restaurant and the hop-on hop-off bus.

susan halseth

Hotel Regina was very comfortable, elegant, well located, and affordable. I loved it!

Christopher Graham

Very comfortable, friendly efficient service, but the wifi in the room rarely worked and the TV only worked sporadically.

Eugenio Di Sciascio

The room we were given was extremely small, there was no full insulation between bathroom (where also cabinet, minibar and safe were located) and the proper room. The windows were in an inner court without light. Actually, you could not tell whether it was day or night without looking at your watch. The hotel is very central, on the plus side.

Anonymous guest

fantastic hotel!

Humberto Otero

Only issue was with the room next door, we were in 412 and the room mentioned was 413. In the evening before bed a strong smell of tobacco entered the room. I don't know how well the walls are insulated between the rooms but it felt as if the person was inside our room smoking.

Anonymous guest

I have stayed at Hotel Regina two times now--once in 2010 and most recently in July, 2015--while leading a study abroad program for an American university. The students absolutely love the hotel and its amenities; they always rave about the buffet breakfast. However, I very much appreciate the hotel not only for its superb location, but all of the staff who work there are very friendly, professional, and extremely dedicated to making your stay as enjoyable as possible. I *highly* recommend this hotel to anyone looking to stay in the center of Madrid. I'm already looking forward to my return--either with a group of students or during a vacation with my family. Gracias Hotel Regina!

James Dodds

This was my second visit to Hotel Regina. The first was for business and this time I brought my wife. We loved it. Couldn't ask for more for a well located & cozy stay in the heart of Madrid. The look and layout of the rooms as modern and sleek. The staff is welcoming and kind. We plan to stay here again when we come back. Thanks, Hotel Regina!!!

Maria Batista

Second time staying at Hotel Regina and as always, spectacular room and service in the heart of Madrid's bustling financial district.

Anonymous guest

Beautiful hotel, lovely staff and very nice breakfast. Only downfall was no view from my room.

David Harfoot

Hotel staff were lovely, and always pleasant. The location was excellent and the organised pick up from the airport was great, however if I had done some more research, the airport express bus travels close to the hotel and could have paid less than a third of the cost. We had a nice room overlooking the main street which was deffinatly a plus as there is no pool or gym, so people watching was a must. The maids were great but never put spare toilet tissue in the room, and there was no complimentary water, which you would think there would be for this priced hotel. The breakfast spoilt the hotel, as it was very basic and did not cater for all tastes, and you would think it would with all international customers.

Joanna Lewis

Very good location. Very clean and very nice staff. The room had no natural light though which was really disappointing.