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Customer reviews

Anonymous guest

We would definitely say again.

Robert Lee

Great stay once again 3rd year running fantastic location fantastic hotel and service

Samantha Dean

Rooms were very clean and comfortable. Great location. Staff helpful.

Marcos Vieira

Location is great, room was clean, confirtable and big to accomodate 4 ( family room ). For sure one great option to stay in Madrid!


A great hotel located in the centre of Madrid. My family and I have enjoyed a great time. The only negative aspect could be the limited space reserved for guests during breakfast.

Ian Wood

I had to move rooms the day after I arrived as there was building work going on directly outside the window to my room (No 521) and I was not able to rest after my late arrival the previous evening. The staff at reception moved me to room No 341, the heating appeared to be on, as I was going out in the evening I asked the reception staff to if they could sort this problem. When I returned later that evening it still seemed to be to hot. I did mention this problem to the staff on duty twice the following day and still the room was to hot through the night even with the window open. With the window open all the time there was also a slight 'drain' smell noticeable when returning to the room. I was very disappointed as after having had to move rooms due to the building work I ended up with a room that was hot and stuffy in which it was difficult to get a good nights sleep.

Anonymous guest

The hotel is very clean and comfortable. Reception staff were friendly and helpful. The hotel is well located within a 15 minute walk from most tourist attractions and there is a metro station right outside the front door. I would stay here again.

Anonymous guest

breakfast was great

Alberto Forero

People where very corteus. The location of the hotel fantastic!. Keep the good work!

Timothy Hosker

I have stayed many times. The hotel is ideally located for both business and leisure visits to Madrid. It's very comfortable too and the food at breakfast and lunch is equally good. Indeed, there is little if anything with which to find fault. It's my hotel of choice in Madrid.

Anonymous guest

Room was nice . Boutique style. Not sure about the glass doors for the bathroom and toilet. Privacy wise. Not everyone drinks coffee. And the machine not been flushed through so the dregs of tHe previous coffee user poured into my cup. Would have been nice to have got bbc news on the tv , or to be able to change the channels to english . Some of the reception staff not very happy, then I guess it was christmas who wants to be at work. But hey people like us keep you employed. Try and smile once in awhile and be approachable. Asked for directions could not be bothered to help.

Kenneth Barrett

The Regina is a wonderful hotel in a very central location, with access to all sights walking distance from the door. The rooms are spacious and the staff very helpful. We would recommend this hotel to everyone who likes attention to detail, and excellent service.

Anonymous guest

The location of hotel is excellent with two metro stations in close proximity. The front desk service is good . The staff are helpful and courteous . The service at coffee house is satisfactory. Spread of buffet is good. Coffee served not as fresh , taste bit sour most times. The room cleanliness is not satisfactory . Twice the garbage were not cleared and toiletries not sdequately provided. Could be better if kettle be provided in room for guest to boil water for baking hot beverages. We were puzzled the difference the service standards in comparison of Regina Barcelona and Madrid. Our feedback for your consideration and action.

Peter Bradbury

Overall, very good. Quiet at night, clean and comfortable, and fabulous location, for the Metro and the Centre of Madrid. Staff very nice mostly. The restaurant food very good, well presented, and reasonable cost. The lady at the entrance to the restaurant very helpful. Some waiters in the restaurant tending to ignore our party, maybe because we were English?? That was the only criticism we had. Would certainly recommend the Regina to our friends and family, and would certainly book again, if we visit Madrid in the future.

Anonymous guest

Overall we had a great time. The hotel is very clean. Breakfast is generous and tasty. Staff is pleasant. Room is big and comfortable However there was a problem with ventilation. The room had 2 windows facing the inside of the hotel thus there was no airflow. The A. C was set on heat only. So the room was hot, very hot(in December). We had to leave the main door slightly opened at night to get fresh air from corridor. Other than that the hotel is very recommended and hopefully the ventilation stuff will be corrected.

William Roberts

I have staid various times at the hotel and besides having very nice remodeled rooms, the best part of the hotel is its staff which is always friendly, courteous and willing to help.

martin starr

I. Had a beautiful room last night. No English tv or way to convert it. Otherwise absolutely perfect

Nissrine Habash

nos ENCANTA ENCANTA ENCANTA. El servicio era maravilloso, y el ambiente del cuarto y la cafeteria abajo era muy agradable. Lo recomendamos Hotel Regina, sin duda!

Anonymous guest

Fantastic location, very quiet at night, great rooms, breakfast, helpful staff.


הזמנו חדר סופריויר וקיבלנו חדר מעולה ,משופץ היטב ארוחת בוקר טובה מאוד מיקום המלון מצויין . ממליץ בחום.

Frank Martinez

The hotel staff was very nice and helpful, we stayed in the newly remodeled rooms and it was beautiful, the location is great, with many restaurants and shops, the El Prado Museun is with in walking distance, next time we will stay there again and will recommend it to our friends.

Anonymous guest

Nice, clean hotel in an excellent location. service was good and courteous. Rooms are far from soundproof but I doubt there is much that can be done about it given the age of the building.

Anonymous guest

We were upgraded to a beautifully suite at the front of the hotel. There were some building works going on but it didn't ruin our stay. Staff incredibly efficient, friendly and helpful. A great stay in a great location. Thanks!

Johan Loosveld

prepayed & everytime we go breakfast t(he told us if we want to pay or breakfast

Anonymous guest

Clean room. Easy check in/ check out. Excellent location.

Anonymous guest

Hotel Regina is a lovely hotel in a great location. The breakfast was plentiful with a wide choice, staff were friendly. Great stay.

Anonymous guest

Great location. Large rooms.

Joanna Smith

Great hotel. Well positioned. Friendly, helpful staff. Comfortable bed.

Anonymous guest

Some noise from renovation work next to the room also on Saturday

Anonymous guest

Very clean, great breakfast, excellent location, reasonably priced.

Anonymous guest

Very friendly and courteous staff. Room always cleaned well . Only small fault TV channels did not appear to correspond with the TV guide numbers.

David Hutchins

lovely hotel with excellent, friendly staff right in the heart of city next to sevilla metro station. good breakfast with a wide variety of options, tho the mini hot dog sausages not great. very good, large showers and bathrooms. only downside was aircon which didnt get room cool enough even tho this was october and only 17 deg outside,,,,but this was not enough to mar an otherwise excellent 4 night stay. would definitely stay here again.

Anonymous guest

Superb breakfast, very nice and clean room, perfect location.

David Brown

Fantastic hotel, superb location, will definitely visit again.

Laidia Noakes

Wonderful saty

lisa chock

The hotel is terrific. The staff is courteous and helpful. The rooms are a great value and extremely clean. The hotel is very well appointed. The breakfast was a bargain with the coupon the front desk was offering. The noise is troublesome. The halls are noisy. The noise from inside and out travels up the open vent area in the middle of the hotel on which our room windows opened.

Marija Axiak

We have stayed in 4 star hotels in Madrid and they were nowhere near the quality and service provided by your hotel. We will definitely be back. Attic rooms are perfect for smokers too!!

Anonymous guest

Great hotel, close to everything. We had an "attic room" on the quiet side of the hotel with our own terrace. The room was small and had a low sloping ceiling, so you had to watch your head by the door to the terrace. Also, there are no other windows in this room. Only the door to the small door to the terrace. It was nice to be able to leave this door open to let in fresh air.

Anonymous guest

Disappointed to have a room with a window onto a blank wall. Rooms are minimalist and functional. No coffee making facilities. On the plus side, the hotel is perfectly situated and the staff were generally helpful. The reception staff seemed to have to handle three things at once: phones ringing, on-screen work, and questions.

Priyanka Grover

Had a great time!! Miguel at front desk and Angel at breakfast place were extremely helpful!

Michael Messick


Anonymous guest

Nice hotel and good room. Back of hotel and sounded like construction work going on during the night. Very loud at times.

Stephen Taylor

Very clean, very friendly & helpful staff.

Randall Connell

Excellent service, rooms and overall stay! Thank you for a wonderful experience

Anonymous guest

A comfortable and friendly hotel. Room spacious and pleasant; very clean and quiet. Excellent location, in walking distance of all main places of interest. Recommended. Would definitely stay here again.

Anonymous guest

Great stay at a reasonable price, fantastic breakfast, and perfect location

Anonymous guest

Nice hotel with very helping staff!

John Barraclough

Great location ,great hotel,would recommend it to enybody

Philip Goduti

absolutely excellent stay!!!! superior to atlantic or nh!!! your breakfast is UNDERPRICED!!!. should be at lear 12 euro, maybe more. perhaps raise the price and put in a good coffee machine for the guests to use. baked goods generally mediocre, excepting croissant which is excellent. your prosecute.iberico is also of substandard quality: you can buy better at super sol for 10 our a kilo!!!

Judith Rowe

Perfect location. Very clean and modern. Staff efficient and professional. Housekeepers were especially professional and friendly. Would definately recommend and stay at hotel regina next time I'm in Madrid.