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Customer reviews

Cristina Gomez

Very friendly staff, thank you. Excellent location.

Anonymous guest

The location is second to none, and I have found the facilities excellent. I was very impressed with the manner in which the management handled a room problem I had on arrival. My accommodations have been extremely comfortable and aesthetically pleasing. Highly recommended. I would definitely come and stay here again.

Anonymous guest

Could not control air. Room was too hot. Room was by elevator. Somewhat noisy. One small interior window. Very little daylight.

Benita Harbourne

Hotel Regina is in a grey location we walked every where from our base there. The room was bigger than I expected. The bathroom was really modern and so clean the shower was amazing our room was on the side of hotel which was overlooking a small side street so was quiet. Staff were friendly and helpful room was cleaned every day. Had age eat stay in Madrid would use the hotel again and recommend it. There is some building work going on at the minute but did not impact on our stay except first night we arrived late evening and would have likeed to have had a drink in hotel but there was no bar.

Anonymous guest

Rooms very nice, thin walls. Will be really nice once renovations completed.

Anonymous guest

Very clean room and nice front desk staff. Seeer smell inbathroom

Anonymous guest

We were delighted with our room. The breakfast was varied and good quality. The hotel is being renovated so the bar wasn't available which was a shame but didn't spoil things as the hotel was close to numerous bars and restaurants. The hotel was very well placed for all the places we wanted to visit. I would definitely recommend the hotel to anyone and would be happy to return if I visit Madrid again.

Anonymous guest

Very nice hotel, friendly staff, perfect location. Only remark is the open bathroom/toilet in the room (239)

Kari Lähteenmäki

Cosy hotel, good location

Clive Smith

Fab hotel, so central. No noise whatsoever. Room decor superb, shower fab also.

Roberto E Bolanos

Great location, confortable rooms and great value an quality on the breakfast buffet

Wayne Slatford

I would definitely recommend the Regina hotel. The location is perfect to get round Madrid. The staff are all professional and helpful from the front desk, to the breakfast staff and housekeeping. We stayed in one of the attick rooms which was very big, clean, and had a perfect terrace for sitting out. The only thing that would have been an improvement in the room would be to have tea or coffee making facilities. However I would definitely book the Regina hotel again on my next visit.

Suyoung Heo

When I arrived hotel, TV was not work normally, hotel didn't ready champagne and fruit which is written on the reservation confirmation. I look forward to this when I book the hotel, but they didn't mentioned until I checkout. So I also not mentioned about that, because I will not go to your hotel again.

Beryl Senior

Nice hotel. Clean and well situated. The rooms a little small but functional and lovely bathroom.

Anonymous guest

Staff smiling and professional, my room was very nice and comfy and the location is super.

jaehyun lee

Wow it's quite good place for stay

Anonymous guest

To be recommended

joyce su

Location is perfect, the front desk staffs are all very nice, helpful and fast response to our needs. breakfast buffet is very nice, but the staffs are very rude, had a very stressful breakfast.

Adam Johnston

Great hotel. Great location. I will recommend this hotel to other people.

Anonymous guest

The picture and discription of the room are not same as the actual room, the first night we were stay the room totally different to on the internet. After we complained, they did change the better room for us. But Hotel lactation is really good.

don bartlett

Central, perfect room, fantastic reception staff.

Bracha Sudman

everyone was kind, nice and willing to help. the room was great and so was the breakfast.

Serge Chouchana

The staff was kind but the rooms were in a section where there was construction. It was very noisy starting 6 in the morning. Other customers were also very noisy at night, talking loud and shouting. The walls must be very thin since we could hear them as if they were in the same room as us.

Anonymous guest

the rooms have been renovated very nicely. there is one major issue. There is no restaurant or room service which is not a problem if you were to have a kettle in each room to make instant coffee or tea. If you arrive with jet lag and are up at 4 or 5 am and would like a drink there is nothing that you can do till breakfast opens at 7. I went out and bought my own kettle but i have never had to do this in a hotel before. many people were complaining about this so if you added this to the rooms it would be perfect.

Lisa Coughlin

Rooms with no natural light and facilities not very modern

Anonymous guest

Location was fantastic. The staff were friendly and helpful. I arrived early and as there was s room available I was able to check in. A few things that slightly annoyed me was that on arrival I was told that I would get a room with a wood finish(which was one of their older rooms and small) I was told that I would be able upgrade my room for an extra 20 euro. I was under the impression that the hotel was completely refurbished. I upgraded and got a better room and it was comfortable and spacious with a lovely shower. The other issue I had was that when I asked for an iron I was told I had to send it to their laundry to have it done and the charges were listed in my rom. Other than that I had a great stay bad as I've said before it was in a brilliant location. I would diffinately stay there again when in Madrid.

sagy yacobi

Great hotel, fantastic service

Anonymous guest

When booking hotel .you did not say there would be no bar available. I booked the romantic break. But checking in did not mention cava or fruit. We had to ask for it the next day. On your web site it says on arrival.just thought it was bad. But love the hotel. I will still come back.

Kyle Holcomb

This was one of the best hotel experiences my wife and I have had. The location is exceptional, the rooms modern and in excellent condition, and the staff very helpful (and English speaking). Also the breakfast was not to be missed!

John Batten

Great central hotel, very helpful staff, our room was excellent, as was the breakfast. Looking forward to returning.

Clint Greener

Upgraded to superior room was fantastic. Buffet breakfast has great variety. Friendly staff and location is brilliant. Can walk to everywhere. Still a little noisy due to closeness to main road and some finishings still being completed in the hotel but all in a fantastic stay. Recommended

Anonymous guest

Hotel was excellent. Very well located. Very good breakfast. The bedroom and bathroom were well designed and comfortable. Minor complaint that there were no hooks in the bathroom and there were no facial tissues provided.

Anonymous guest

Although we were not expecting an window onto a light well, the room was very comfortable and of a very high standard. Breakfast was excellent. Only slight disappointment was that due to an early departure before breakfast (which we'd paid for) the hotel could not provide us with even a sandwich before we left. Excellent location with a metro stop right outside. We would be very happy to return and would recommend Hotel Regina to everyone.

John Acquavella

Our room was spacious and very comfortable. The staff very friendly and helped us with travel and dinner reservations. Location is excellent easy access to metro and surrounding areas. Would highly recommend hotel Regina to family and friends. Plan to stay there again on our return visit to Madrid.

Jillian Emery

Proving this as hopefully useful feedback to hotel. The stay was pleasant and comfortable. However there was no notice of the hotel being under construction. As a solo traveler only there for short time I was hopeful for a hotel bar/restaurant or room service. None of which seems available except a breakfast buffet. Room was clean, spacious and had all the amenities needed! Minibar, hair dryer, shower soaps and Tab including English channels. Staff were welcoming and willing to assist with any need.

Anonymous guest

The hotel is currently under repair and the breakfast lounge appeared to be temporary. There was excessive noise during the night that sounded like building work but we can't say if it was from the hotel or another site.

Anonymous guest

Too cold. No free drinking water

Anonymous guest

Very central, nice room and good breakfast. Just now not so nice with building works at the hotel - windows not possible to open and no view.

John & Diane DePaola Aldi

We enjoyed our stay at the Hotel Regina. The staff was friendly and helpful! We loved the buffet breakfast. I would recommend the Hotel to others.


Very well located in the tourist center. Free welcome orange juice and lemon water are very nice. Strongly recommended to educate your breakfast staff so that guests are treated as so instead of their servants and children.

Anonymous guest

This hotel was perfect. Great location. Friendly staff... they loaned me an adapter so that I could charge my computer and phone. Only recommendation would be to have an iron/ironing board in the hotel room.

Victor Reyes

Excellent service Not happy with the noise due to construction.

Anonymous guest

Nice hotel. Excellent value for money. Great location and friendly staff. Modern rooms, comfortable surroundings. A coffee maker in the room would have been an excellent addition.

Anonymous guest

Excellent location and nice refurbished rooms. (great bathroom). Negative side, rooms are noisy. I had to disconnect the light of the room (withdraw the card that interrupt light in the room) because of the constant noise coming from the electric board. I called front desk and they advised me to do that. Sounds that they are used to hear this kind of complain. They should fix it

Anne Roussell

Very well appointed hotel. Rooms are clean with a modern design. Not my taste but nicely done except for the sliding door on the toliet & bidet area. Apple given every day but sure could have used the bottle of water - only one given on first day. Breakfast was plentiful, typical of Europeans and Argentina. Great location- close to all sights- great walking city.

Anonymous guest

Receptionists could be friendlier .

Theresa Beesley

I was very disappointed with the hotel from checkin when I was not provided any information on the hotel Room much smaller than I thought it would be No tea or coffee facilities in the room Very noisy from other guests and the maids started really early every morning and woke me up every day Still being refurbished Nothing in therror hotel Would not come here again

Ladd Conrad

Hot water not available but quickly corrected. No instructions on anything especially the cooling unit Outstanding room, staff, food, and location. Highly recommended

Anonymous guest

Absolutely too expensive for this accommodation!

Anonymous guest

Clean, comfortable, welcoming and good location