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Customer reviews

Anonymous guest

20-Jul-2016
The lady in the reception may smile a little bit and be more polite. Sometimes I felt like I'm disturbing her with my questions.

Anonymous guest

17-Jul-2016
A lovely hotel with helpful staff. Renovated with modern amenities. Good storage space and closets made the junior suite very comfortable for our family of 4. Awesome breakfast buffet!

Teodoro Garcia

13-Jul-2016
I had high expectations based on what I read on tripadvisor. Sadly, 316 is the WORST room in any hotel I have stayed at. You can hear everything in the hallways and made it a very difficult 2 nights of very little sleep. Location was great, room was fine, just the noise!!!!

michael palmer

12-Jul-2016
Where do I start...we have had a Fantastic weekend at Hotel Regina, I couldn't have picked a better hotel, staff were friendly everywhere was spotless, the café and bar was closed for refurbishment but that didn't bother us because there is plenty to do just outside the hotel, Starbucks tgi Fridays café bars tapas bars absolutely everything you need it was great. just a 2 min walk to the main square with shops galore. there are taxis everywhere so no need to worry about getting lost just roam around the centre like we did. we would definitely come back to Madrid and stay in this hotel.

Richard Pryke

11-Jul-2016
Fantastic location, large modern room and bathroom. I would highly recommend for a central location.

Anonymous guest

11-Jul-2016
It was a very nice, comfortable, clean room at a great price. The location was perfect. ; very central and convenient to museums and other sites.

Anonymous guest

10-Jul-2016
Hotel was very nice and in a perfect location

Anonymous guest

9-Jul-2016
front desk staff was VERY helpful

Anonymous guest

27-Jun-2016
Great hotel! Well located and helpfuk staff. A great experience!

Lynne Goldberg

27-Jun-2016
The hotel staff was nice. The Regina is perfectly located for moving around Spain. The room left much to be desired. It was very small and bare bones but I was only there for two nights so it was okay. Had I been there any longer I would have wanted a nicer room to come back to.

Sharony Droogendijk

20-Jun-2016
We stayed two nights at Hotel Regina. Upon arrival it was noticed by the front desk that it was my birthday. Later that day we found a bottle of Cava on the room. Very thoughtfull and appreciated !! The location of the hotel is perfect. On walking distance from most of the sightseeings and across the metro station Sevilla. A very friendly staff. Overall: a recommendation. Sharony Droogendijk & Sjoerd van Maurik

Ezra Dror Darwish

18-Jun-2016
we stayed 4 nights in a deluxe room.we were over satified from the room, the stuff, breakfast and resturant. beyond our expectation. not to mention the location of the hotel in the best we could expect.

Paul Evans

18-Jun-2016
the room was spacias clean beds very comfortable and the staff were very helpfull great hotel Paul Evans

Anonymous guest

16-Jun-2016
very good and polite service. very good restaurant. well functioning air-conditioning. one chair in a double room is not enogh!

Per Winberg

10-Jun-2016
Excellent location, friendly and serviceminded staff. Very nice rooms of high standard. Splendid value for money, I really recommend Hotel Regina!

Sinikka Laurila

8-Jun-2016
It was a surprise that windows in the room were only to the corridors!! The cleaning of the room was good and otherwise the room was quiet and OK. The breakfast was good and diverse. The site of the hotel along Calle de Alcada was marvellous!!

John McGuinness

21-May-2016
Hotel and location were awesome! Only negative was that the shower tended to overflow and the first time I didn't notice it. Got a lot of my stuff wet.

Ramona Houweling

21-May-2016
We had a wonderful stay in the junior suite. Big and clean. Perfect location, a lot on walking distance. Great breakfast, only hard to get some hot water for tea. Reception was a big help with helping us with transfer from and to the airport. Just pity that bij checking in they did not ask how are trip was en by checking out they did not ask if we had a nice stay of congrats me with my birthday. But after all, great hotel and we will definitely come back when we come to Madrid.

Elior Dadon

17-May-2016
the hotel is 9.9 from 10. the breakfast is the weak spot. everything else is perfect!

Linda FialaCastro

14-May-2016
The hotel is centrally located to the plaza mayor and the royal palace. Great walking area. The hotel room was very comfortable and clean. The restaurant was good and the service fast.

Zulma Ochart

13-May-2016
The hotel is near train and buses distance about 2 minutes; a lot of restaurants around good prices. Rooms are spacious, and clean. Breakfast at the hotel is excellent. The only complaint I have is the noises of closing door, and people talking laud in the halls so hear plugs are needed. Staff is great! Definitely, I will stay here again.

Anonymous guest

12-May-2016
We were given a refurbished room, check in was easy and uneventful. The room was lovely and clean as expected from a refurbished room! Lovely selection of channels including Itv and bbc! Staff at the hotel were friendly. The only negative was that at 8.30am on Monday morning there was banging and drilling in a nearby room where I think renovations were taking place! Having been out the night before this was not a welcome disturbance. However it only happened on one of the three mornings I was there! Also there was no kettle in the room! The above is the only reason for not giving it 5! Overall excellent hotel in fantastic location and I would definately stay again!

Anonymous guest

2-May-2016
Excellent Location and the rooms are renovated with excellent taste. The only downside is the rooms are not insullated from noise. I could hear the guests when in the hall and in their room, which is quite annoying if they arrive after mid-night.

Anonymous guest

29-Apr-2016
A very nice hotel, friendly staff. Very clean rooms, which look as though they have been newly refurbished. Plenty of space and comfy beds. The only thing I would comment on is there where no windows to the outside world. But as we stayed 2 nights and only slept there , not so much of a problem.

Anonymous guest

28-Apr-2016
Nice hotel in the center of Madrid. Very friendly and helpful personnel. Breakfast super! Room ok including what you need. Seems all new. Only complain is, that its too easy to hear what going on in the rooms next to and noise from the corridors is too annoying. I will suggest using some sound absorbing materials on the corridors and/or in the dorrs.

Stephen McGurin

28-Apr-2016
I enjoyed my stay at Hotel Regina the staff are very helpful. My room was clean and organized well. I would recommend this hotel to my friends in the USA.

Susanne Kildevang

27-Apr-2016
Very nice room,but a little to much noise from other guest and the escalator. Great breakfast buffet. Nice service from all the staff.

Joana Pires

27-Apr-2016
The Hotel was generaly very good. Everithing was clean, the room was very good. The location is great for anyone who wants to visit Madrid. The only negative point was the noise. Some works were being made in the the hotel and early in the morning there was a lot of noise.

Brian Collison

26-Apr-2016
It is a lovely hotel, great location and staff very friendly and helpful. Would really recommend it. Quite surprise it is only 3 starts! as they deserve another one! thank you

Anonymous guest

26-Apr-2016
Staff very friendly. Excellent location and breakfast was very good. Interior room facing a tiny courtyard was very hot. Air conditioning not up to much. Overall a nice hotel.

SHINYOUNG YUNE

21-Apr-2016
Clean and nice room. kind staff, great breakfast, much better than I had expected from the price.

Patricia Schechter

18-Apr-2016
muchas gracias por todo

Anonymous guest

18-Apr-2016
everything was great except the noise from the resturant just below our room" drilling and breacking walls"... couldn't have siessta.....

Anonymous guest

11-Apr-2016
Everything was wonderful.the location of the hotel is amazing it's close to everything. I will definitely return next time

Ilya Averbukh

11-Apr-2016
very small and noisy rooms, you can hear people talking in the next rooms - no sound isolation at all. Air conditioning in the rooms not working. Very friendly staff, good but cold breakfast. Perfect location.

Anonymous guest

4-Apr-2016
Great hotel, super location, lovely staff, many thanks

Dillin Corbett

1-Apr-2016
After a long, hard working year we decided to stay at the Hotel Regina in our trip to Madrid, mainly because of the modern rooms and cleanliness of the hotel. We arrived early, before check in, but our suitcases were stored away so as we could go out and discover the area. Firstly though, as we were starving, reception had mentioned to eat at the breakfast buffet. We entered in to the buffet and can say that we were not really satisfied after it. The food was quite cold and we put this down to the buffet finishing soon but subsequent days yielded the same. Unless it was bad timing for us, the food never seemed warm enough. The breakfast area is quite small, I'd say on busy days you could be waiting awhile for a table. Staff were courteous and always brought us to a table. The replenishment of food didn't take too long but none the less the area is quite small which means not a lot of space for food and the food will go quickly, especially because you can get more as it is a buffet and especially because some customers take more leaving none for others. This led us to the room, exactly what we wanted, clean and modern. Were in the deluxe room on the 3rd floor. It wasn't ready until 1:30 as it was a "special" room and took longer to clean. Unfortunately, we were never informed of renovations going on in a room on the same floor, dust coming out as we walked by. This was really affecting our sleep as there was banging and drilling. I asked could we move away as the noise levels are unacceptable. They moved us to the first floor, very similar room. This room was actually more special than our older room. It had an extractor fan in the bathroom, a smart tv, bedside reading lights and a balcony. The beds were amazing and we really enjoyed the level of comfort only for our siesta and sleep to be ruined by building works outside the hotel and thin bedroom walls that can hear the remote control buttons being pressed by our neighbours . You can hear everything from all the other rooms, opening drawers and closing their doors. It was very difficult to sleep. There was also a function room beside our room which is used to hold meetings which got quite busy. The room itself is lovely, the shower is brilliant and there is plenty of space but its position is a downfall. Or maybe it is just the thin walls etc. A positive is that you are in a very central location which food access to puerta del sol and gran via but this means high footfall and plenty of people walking by the hotel especially after the nightclubs at night. They managed a more sound proof window compared to the bedroom door but you can still hear if people are loud. They have very nice concierge men who always greeted and smiled at us. This was a positive and created a friendly environment. Unfortunately, my partner and I are unsure of our return. We have mixed feelings and had a tough time sleeping which is what we really wanted the most on our holiday.

Anonymous guest

31-Mar-2016
Excellent location, very friendly and helpful staff. Rooms had plenty of space. Overall a great experience, and we'd come back here again.

Anonymous guest

27-Mar-2016
The stuff were very friendly, the room was clean and modern. Nice location!

Jo Wright

23-Mar-2016
We absolutely loved the decoration of the rooms - modern bathrooms & also the view from our window. it was better than we expected. The hotel staff were polite & really helpful when we asked them for help with bus routes & places to eat. would highly recomend to others.

Anonymous guest

16-Mar-2016
responsive to our request for room with window/balcony also meant a smaller room on lower floor. Still acceptable. Good location for walking and metro. Large buffet breakfast, food just OK.

Per Mathiesen

11-Mar-2016
Very, very help full and friendly staff. Good location, Nice quiet rooms and also a very good breakfast. All in All: a perfect hotel in Madrid.

Anonymous guest

7-Mar-2016
We were very happy with the customer service, the reception staff was very helpful and nice and the location was excellent. Breakfast buffet was also very good. The only remark would be that the rooms were very dark and partly very small. But that's ok for a city trip.

Anonymous guest

6-Mar-2016
We have just came back from a 5 day stay our room was excellent.All the staff were more than helpful.i have to say that the service in the dinning room and the Cafe bar was 1 class.location was very good you did not have to walk very far as you have the metro on your door step.and within 400 Meters you any thing you require bars tapas etc.You can hear the builders doing the upgrade but thay are the most polite builders you can meet.My son has also visited the hotel before and said how much he had enjoyed his stay.

Amanda Hassall

2-Mar-2016
What a wonderful hotel! Superb location, walking distance from all the sights and lots of restaurants and bars nearby. The twin room we had was very modern and comfortable with a fantastic shower. A lovely surprise of a complimentary bottle of cava, mineral water and fresh fruit from Carlos, much appreciated, thank you! All the staff were very pleasant and helpful and I would definitely stay here if I return to Madrid. Well done Hotel Regina!!

Stewart Eccleston

23-Feb-2016
Excellent location. Rooms were lovely which were serviced every day with clean linen. The thing that stood out for us was ....the dinner ....the quality of the food was first class as was the service. Will recommend this hotel to family and friends

Mattias Hansson

23-Feb-2016
I'm very pleased and would certainly come back !

Chris Dooley

18-Feb-2016
Excellent hotel in a great location. We were offered an upgrade to a suit which was beautiful. Very helpful and friendly staff. Excellent choice of food for breakfast, would stay again and recommend it.

Brian Mcdonnell

17-Feb-2016
Perfect from start to finish large clean rooms superb breakfast excellent staff all in a hotel with the perfect location.This is the second time i have stayed there and if back in madrid would definitely use again.First class facility.

Torben Bjarke Nielsen

16-Feb-2016
Its a very lovely Hotel situated in the hotspot of Madrid. Easy to access from the Metro. With central city right outside the door it is a perfect starting point for trips into the city. The Hotel is very clean and it has a very modern interior. There is a nice staff, always ready to help. Special thanks to the doorman/piccolo for providing tickets to a football match - much appreciated :) Nice breakfast in the morning Restarurant. We can absolutely recommend this Hotel to others.

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