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Customer reviews

Anonymous guest

Good location, good breakfasts, hotel clean and well furnished. Helpful staff at desk, porter and in restaurant. Would stay again

Karen Antony

Mixed feelings about hotel as there were some very positive points and several issues. Positives: Great location. Loved the position of our room facing the Main Street. Room was a good size and very clean although bed quality was just ok. Very happy with the cleanliness of the recently renovated room. Minor issues: Ac did not work properly (maybe not at all). Temperature remained between 24 and 26 degrees during our entire stay. That's after adjusting to the coolest setting. There was already a fan in the room (which leads me to believe that the hotel is aware of the weak ac in the room). Overall the fan worked out fine for us since we just left a window open for the cool air to enter at night. Room was equipped with a nespresso machine but no water boiler so only option for coffee would be to use the nespresso machine. Nespresso pods were never refilled after room was serviced. After we finished the initial 3 pods, we had to ask for more, which we were brought 2 pods. After we finished those 2 pods, the room was serviced and pods not refilled although sugar and creamer was replenished (for what? There was no coffee to use it with). We called the front desk to request for 3 pods but the service lady brought us just one. When we asked for more she told us that it would cost one euro each. Why are we being told that the nespresso pods are one euro each if there's a machine in every room. Isn't it reasonable to need 2 pods per room/per day? I guess it's good that Starbucks was located right around the corner. Overall satisfied despite these issues.

Christine Vickers

Room was better than expected. Breakfast was excellent. Location was perfect. All the staff were very professional and helpful. Would not hesitate to stay at the hotel again and would recommend it yo family and friends.

Richard Robbiani

The Arctic Rom was very nice, quiet and spacious. The Dinner in the Restaurant was ok, but the Voucher of 50% was a total fake.

Anonymous guest

I would liked to have known that there was going to be construction work taking place during my stay. That was probably the most unpleasant part of my stay.

Philip Glover

The air conditioning was noisy and ineffective in my room

Anonymous guest

Excellent central position. Room well presented with contempory decor. Very much enjoyed our 2 night stay.

Rose Monaghan

The Hotel Regina is an excellent location in the heart of the Plaza Mayor and Puerta de Sol...centrally located to deliver all Madrid's historical sites and restaurants..easy walking. The staff and hotel are there to help in all ways to make your stay a memorable one. Clean room, nice size, good food, drinks and coffee. The buffet breakfast is excellent. I highly recommend the Hotel Regina. I am a very picky person and for the price of the room, quality it is a great decision.

Heather Granato

We had a lovely time - the room was comfortable and once we figured out the air system was even better. Couldn't figure out how to get the hot water in the shower to work at first so maybe an explanation there would help. The staff was very nice.

premraj sharma

We travel a lot but the hospitality extended by this hotel was unparalleled. Before arrival we got a mail and they booked our excursions according to our preference. They upgraded us to a junior suite which was superb .great location friendly staff central location good food ....what more can you ask for. ..

Julio Morales

Your staff is great!!!


Good blakfast

Anonymous guest

Location was excellent, room was a bit cramped and in a corner. Shower leaked at the door on to the floor. Otherwise, people were nice and helpful, and free mochacino was a nice touch. I would stay here again, but would ask for another room next time due to the shower door sealing.

Tal Jacobi

Very good stay, pleasant room, excellent breakfast and even better location! Hotel staff are friendly and helpful

William Cross

This is the third time I have stayed at this hotel and I look forward to my next visit. The staff are all that could be wished of, the central location is unbeatable and the rooms I have stayed in have been excellent.

Anonymous guest

I like your hotel and your staff work very hard to take care of the guests. I didn't experience the noise issues others have complained about. The problem I did have was the super hard beds. My back hurt so badly I couldn't sleep. In the US we have a chain of stores called Target ( that sell mattress pads / mattress toppers. The one I purchased for my home only cost about $50 and it completely changed my sleep experience. I am giving you all this information so you can improve your guest experience. I don't think you should publish it online.

Judd Mark Ludlow

Clean room. Very well thought through. Goog lighting, climate control, outlets. Breakfast priced fairly. My only negative would be the noise and we were on a small street at the rear of the hotel. People at all hours. Truck unloading scaffold at 0230.

Anonymous guest

We booked a double bed and it was assumed that we wanted two single beds upon check in (we are a gay married couple). The air conditioning was automatically set to heat the room with no option to cool it down. We had to resort to opening the window to let some cool air in. The street was fairly busy and noisy so it was either a cool room or a noisy stay.

Kathleen McShane

Another great stay at Hotel Regina. Beautiful room, hotel spotless, staff very friendly, helpful and pleasant. This was our 6th time at Hotel Regina. We have booked to return in July. Very much looking forward to it. Thank you for another lovely stay.

Lawrence George

Situation excellent and staff very friendly and efficient. Room size is adequate but not large. Mattress needed replacement. Am happy to be staying there again next week.

Dawn Loane

Very stylishly decorated hotel. Our room was beautiful and we loved the roof terrace which we used for sunbathing! The location of the hotel is excellent, so close to the centre of Madrid. Breakfast was excellent, lots of choice and all very fresh. We will be returning.

Alison Rushton

Delighted with our stay in this modern hotel. Reception staff were very polite and helpful and also spoke good English. Breakfasts were a real treat with a wide selection on offer. Hotel in a great location for tourists. We were able to walk to all places we wanted to visit.

Michal Berman

Wonderful hotel and location but no privacy! No bathroom door!

Anonymous guest

The hotel was extremely clean, helpful staff and well located.

Carol Phillips

Very well located hotel...a stone's throw from all central locations. We had a lovely bright spacious room at the front of the hotel with modern facilities and it was exceptionally clean. There was some noise in the early hours from a late bar/nightclub opposite the hotel, so not ideal if you are a light sleeper. We didn't notice any internal noise from other rooms etc. Breakfast area was a little small and really needs to be redesigned. Staff were friendly and helpful. Overall, I rate this hotel highly for location and cleanliness.

Anonymous guest

Very nice and clean hotel, good location and helpful staff. Breakfast is delicious!

Anonymous guest

I thought the hotel was lovely, very clean, lovely big room and nice bathroom, and good vaue for money. And a fantastic location, and nice staff. Obviously the experience was marred by the noise of the buiilding works. It would have been nice if the hotel put up some kind of notice on its website advising customers and maybe offering something to make up for it. Having said that, if the building work is all finished I would definately stay there again.

Anonymous guest

We thoroughly enjoyed our stay at the Hotel Regina Madrid. The staff was friendly and very helpful. The rooms were clean. I would definitely recommend Hotel Regina Madrid.

Robert Mathers

We loved every minute of our stay in your hotel. It was exceptionally clean and spacious rooms. The food was wonderful and the staff was excellent!

Anonymous guest

The holy trunity taken in account (location-price-service), this is one of the best deals I have ever made as a tourist

jacqueline rateau

Wonderful hotel, clean, quiet, comfortable bed. Staff were very helpful. Locaton was ideal. I would definitely return to this hotel when in Madrid.

Anonymous guest

The accomodations and renovated rooms are very spacious and lovely, and service in the hotel is of high quality. Location is peferect, right in the cernter of Madrid. Also, the food served in the restaurant isnice, but the choice breakfast buffet is a bit limited. However, during the night there is a lot of noise coming from the hallways. In the back of the hotel, this is a bit better, but not much. Also, Wifi internet access is very slow.

James Stedman

Hotel Regina was right in the middle of everything we wanted to do in Madrid. The staff was friendly and helpful. Our only issue was that there was a wall between thee main room and 2 of thee beds so I'd inquire about the room layout when booking. Outside of that we were very happy with our experience.

Michael Westwood

2nd time I have stayed at this hotel. I booked a double room which was very modern and comfortable. I would highly recommend both the hotel and its location and I will definatley be staying again.

Carol Ann Sass

What a great experience. The optional and at extra cost breakfast was worth every penny. The coffee was some of the best I have every had. There was everything you could want beautifully presented, expertly prepared and delicious. The rooms were clean and elegant. The staff were courteous and helpful with every detail, every question asked. We will definitleyl stay at Hotel Regina again when next we find ourselves in Madrid and recommend it highly to friends. There was only one downside to Hotel Regina. We started our visit to Spain in Madrid and, though we stayed at other really nice hotels, nothing else quite compared to Hotel Regina .

Anonymous guest

Perfect ! Nice renovated modern room, central location and close to airport express bus.

Susan Maloney

The hotel staff was professional and friendly. I stayed by myself and was completely comfortable. I stayed for 5 nights and my room was clean and fresh each day. The breakfast buffet was outstanding. I only wish they would have had a computer to use for guests but I was offered use of an ipad. Thank you.

Anonymous guest

This was my third stay so far in this hotel. It is very well placed to see the sites of Madrid. The staff have always been very pleasant and helpful, the rooms are of a high standard and overall I would say the hotel is excellent value for money . I have already booked for another visit.

Anonymous guest

It is a very nice hotel, very clean, very tasty and rich breakfast and the people working there are really kind and helpful!! It was a pleasant and satisfying stay!!

Anonymous guest


Anonymous guest

Great location, friendly staff, great food in the restaurant and had a nice chilled out atmosphere in the bar, would highly recommend.

Catherine Harwood

We visited the Regina Hotel for a long weekend in early March (our 6th visit to the hotel, I think) and were allocated a very nice Superior double room on the 4th floor overlooking a small side street. Unfortunately it proved to be very noisy at night due to people sitting outside a bar on this street and laughing/talking all night. We reported this to Reception in the morning and were immediately offered a room change. The new room was again a Superior room on the 4th floor but was beautifully quiet. I would recommend this hotel without hesitation as the rooms are of a very high standard and there is also a very adequate breakfast. My one suggestion would be to request a room that does not overlook the street.

Anonymous guest

We were very disappointed with the first room that we were allocated. We had paid for a superior room and I could not describe the room as superior. There was no window to the outside, the double bed was against a wall so you could not get out of the bed on that side and the wardrobe was in the bathroom. I have never experienced any of theses things in a hotel before. However , the staff were extremely helpful and changed our room the next day. It was still on the small side especially compared to the one our friends were given but much better than our original room. The breakfast was great as was the location of the hotel.

Anonymous guest

I was traveling for business. My neighbours were part of a tour group and were very noisy all night going from room to room.

Jane Collier

awesome location and great value! Clean, safe and convenient too! The staff was very helpful and the concierge went above and beyond to accommodate our needs.

Anonymous guest

I have stayed in a lot of hotels and everything about Hotel Regina was excellent. Friendly and helpful staff, comfortable and up to date accommodation, extensive and appetizing breakfast and competitive pricing. I will definitely recommend this hotel to friends.

Anonymous guest

We had a very pleasant and enjoyable stay. The location is excellent. The staff were very good - friendly, helpful and knowledgeable, especially the Personal Assistant (Ricardo) who also went out of his way to help us get to the airport when all streets were closed during the demonstration in Puerta del Sol and the lovely (German) receptionist (don't know her name but she comes from Aachen). The only negative is that the rooms are not well insulated against noise from above, adjoining rooms and the corridor. However, the hotel did accommodate our request for a change of room without any resistance and we were most grateful. The restaurant and cafeteria have very good and well priced menus and the staff are attentive. I loved the little 'bites' and the breakfasts were extremely good.

Anonymous guest

when I arrived at the hotel is completely exceeded my expectations. The room was amazing! Up to date with everything you need and more. The location couldn't have been more perfect too. I cant recommend this hotel enough! I will definitely be staying there in the near future

Anonymous guest

We thought it was totally ridiculous that at a hotel of that class they wanted us to pay an extra charge for an iron and ironing board! Otherwise this hotel was nice, the services was generally good.

Russu Stella

Very nice, clean, and good located place. Kind $ skilled personnel. I really reccomend this hotel.