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Customer reviews

Heather Granato

4-May-2015
We had a lovely time - the room was comfortable and once we figured out the air system was even better. Couldn't figure out how to get the hot water in the shower to work at first so maybe an explanation there would help. The staff was very nice.

premraj sharma

3-May-2015
We travel a lot but the hospitality extended by this hotel was unparalleled. Before arrival we got a mail and they booked our excursions according to our preference. They upgraded us to a junior suite which was superb .great location friendly staff central location good food ....what more can you ask for. ..

Julio Morales

30-Apr-2015
Your staff is great!!!

HYEYOUNG AN

30-Apr-2015
Good blakfast

Anonymous guest

29-Apr-2015
Location was excellent, room was a bit cramped and in a corner. Shower leaked at the door on to the floor. Otherwise, people were nice and helpful, and free mochacino was a nice touch. I would stay here again, but would ask for another room next time due to the shower door sealing.

Tal Jacobi

28-Apr-2015
Very good stay, pleasant room, excellent breakfast and even better location! Hotel staff are friendly and helpful

William Cross

26-Apr-2015
This is the third time I have stayed at this hotel and I look forward to my next visit. The staff are all that could be wished of, the central location is unbeatable and the rooms I have stayed in have been excellent.

Anonymous guest

23-Apr-2015
I like your hotel and your staff work very hard to take care of the guests. I didn't experience the noise issues others have complained about. The problem I did have was the super hard beds. My back hurt so badly I couldn't sleep. In the US we have a chain of stores called Target (www.target.com) that sell mattress pads / mattress toppers. The one I purchased for my home only cost about $50 and it completely changed my sleep experience. I am giving you all this information so you can improve your guest experience. I don't think you should publish it online.

Judd Mark Ludlow

23-Apr-2015
Clean room. Very well thought through. Goog lighting, climate control, outlets. Breakfast priced fairly. My only negative would be the noise and we were on a small street at the rear of the hotel. People at all hours. Truck unloading scaffold at 0230.

Anonymous guest

20-Apr-2015
We booked a double bed and it was assumed that we wanted two single beds upon check in (we are a gay married couple). The air conditioning was automatically set to heat the room with no option to cool it down. We had to resort to opening the window to let some cool air in. The street was fairly busy and noisy so it was either a cool room or a noisy stay.

Kathleen McShane

18-Apr-2015
Another great stay at Hotel Regina. Beautiful room, hotel spotless, staff very friendly, helpful and pleasant. This was our 6th time at Hotel Regina. We have booked to return in July. Very much looking forward to it. Thank you for another lovely stay.

Lawrence George

17-Apr-2015
Situation excellent and staff very friendly and efficient. Room size is adequate but not large. Mattress needed replacement. Am happy to be staying there again next week.

Dawn Loane

13-Apr-2015
Very stylishly decorated hotel. Our room was beautiful and we loved the roof terrace which we used for sunbathing! The location of the hotel is excellent, so close to the centre of Madrid. Breakfast was excellent, lots of choice and all very fresh. We will be returning.

Alison Rushton

11-Apr-2015
Delighted with our stay in this modern hotel. Reception staff were very polite and helpful and also spoke good English. Breakfasts were a real treat with a wide selection on offer. Hotel in a great location for tourists. We were able to walk to all places we wanted to visit.

Michal Berman

11-Apr-2015
Wonderful hotel and location but no privacy! No bathroom door!

Anonymous guest

9-Apr-2015
The hotel was extremely clean, helpful staff and well located.

Carol Phillips

6-Apr-2015
Very well located hotel...a stone's throw from all central locations. We had a lovely bright spacious room at the front of the hotel with modern facilities and it was exceptionally clean. There was some noise in the early hours from a late bar/nightclub opposite the hotel, so not ideal if you are a light sleeper. We didn't notice any internal noise from other rooms etc. Breakfast area was a little small and cramped...it really needs to be redesigned. Staff were friendly and helpful. Overall, I rate this hotel highly for location and cleanliness.

Anonymous guest

6-Apr-2015
Very nice and clean hotel, good location and helpful staff. Breakfast is delicious!

Anonymous guest

5-Apr-2015
I thought the hotel was lovely, very clean, lovely big room and nice bathroom, and good vaue for money. And a fantastic location, and nice staff. Obviously the experience was marred by the noise of the buiilding works. It would have been nice if the hotel put up some kind of notice on its website advising customers and maybe offering something to make up for it. Having said that, if the building work is all finished I would definately stay there again.

Anonymous guest

4-Apr-2015
We thoroughly enjoyed our stay at the Hotel Regina Madrid. The staff was friendly and very helpful. The rooms were clean. I would definitely recommend Hotel Regina Madrid.

Robert Mathers

28-Mar-2015
We loved every minute of our stay in your hotel. It was exceptionally clean and spacious rooms. The food was wonderful and the staff was excellent!

Anonymous guest

27-Mar-2015
The holy trunity taken in account (location-price-service), this is one of the best deals I have ever made as a tourist

jacqueline rateau

27-Mar-2015
Wonderful hotel, clean, quiet, comfortable bed. Staff were very helpful. Locaton was ideal. I would definitely return to this hotel when in Madrid.

Anonymous guest

25-Mar-2015
The accomodations and renovated rooms are very spacious and lovely, and service in the hotel is of high quality. Location is peferect, right in the cernter of Madrid. Also, the food served in the restaurant isnice, but the choice breakfast buffet is a bit limited. However, during the night there is a lot of noise coming from the hallways. In the back of the hotel, this is a bit better, but not much. Also, Wifi internet access is very slow.

James Stedman

23-Mar-2015
Hotel Regina was right in the middle of everything we wanted to do in Madrid. The staff was friendly and helpful. Our only issue was that there was a wall between thee main room and 2 of thee beds so I'd inquire about the room layout when booking. Outside of that we were very happy with our experience.

Michael Westwood

23-Mar-2015
2nd time I have stayed at this hotel. I booked a double room which was very modern and comfortable. I would highly recommend both the hotel and its location and I will definatley be staying again.

Carol Ann Sass

23-Mar-2015
What a great experience. The optional and at extra cost breakfast was worth every penny. The coffee was some of the best I have every had. There was everything you could want beautifully presented, expertly prepared and delicious. The rooms were clean and elegant. The staff were courteous and helpful with every detail, every question asked. We will definitleyl stay at Hotel Regina again when next we find ourselves in Madrid and recommend it highly to friends. There was only one downside to Hotel Regina. We started our visit to Spain in Madrid and, though we stayed at other really nice hotels, nothing else quite compared to Hotel Regina .

Anonymous guest

20-Mar-2015
Perfect ! Nice renovated modern room, central location and close to airport express bus.

Susan Maloney

17-Mar-2015
The hotel staff was professional and friendly. I stayed by myself and was completely comfortable. I stayed for 5 nights and my room was clean and fresh each day. The breakfast buffet was outstanding. I only wish they would have had a computer to use for guests but I was offered use of an ipad. Thank you.

Anonymous guest

16-Mar-2015
This was my third stay so far in this hotel. It is very well placed to see the sites of Madrid. The staff have always been very pleasant and helpful, the rooms are of a high standard and overall I would say the hotel is excellent value for money . I have already booked for another visit.

Anonymous guest

16-Mar-2015
It is a very nice hotel, very clean, very tasty and rich breakfast and the people working there are really kind and helpful!! It was a pleasant and satisfying stay!!

Anonymous guest

12-Mar-2015
IT WAS NOT THE FIRST TIME I STAYED AT REGINA HOTEL, I ALWAYS CHOOSE IT WHEN I VISIT MADRID. EXCELLENT SERVICE AS ALWAYS!

Anonymous guest

11-Mar-2015
Great location, friendly staff, great food in the restaurant and had a nice chilled out atmosphere in the bar, would highly recommend.

Catherine Harwood

11-Mar-2015
We visited the Regina Hotel for a long weekend in early March (our 6th visit to the hotel, I think) and were allocated a very nice Superior double room on the 4th floor overlooking a small side street. Unfortunately it proved to be very noisy at night due to people sitting outside a bar on this street and laughing/talking all night. We reported this to Reception in the morning and were immediately offered a room change. The new room was again a Superior room on the 4th floor but was beautifully quiet. I would recommend this hotel without hesitation as the rooms are of a very high standard and there is also a very adequate breakfast. My one suggestion would be to request a room that does not overlook the street.

Anonymous guest

10-Mar-2015
We were very disappointed with the first room that we were allocated. We had paid for a superior room and I could not describe the room as superior. There was no window to the outside, the double bed was against a wall so you could not get out of the bed on that side and the wardrobe was in the bathroom. I have never experienced any of theses things in a hotel before. However , the staff were extremely helpful and changed our room the next day. It was still on the small side especially compared to the one our friends were given but much better than our original room. The breakfast was great as was the location of the hotel.

Anonymous guest

6-Mar-2015
I was traveling for business. My neighbours were part of a tour group and were very noisy all night going from room to room.

Jane Collier

18-Feb-2015
awesome location and great value! Clean, safe and convenient too! The staff was very helpful and the concierge went above and beyond to accommodate our needs.

Anonymous guest

13-Feb-2015
I have stayed in a lot of hotels and everything about Hotel Regina was excellent. Friendly and helpful staff, comfortable and up to date accommodation, extensive and appetizing breakfast and competitive pricing. I will definitely recommend this hotel to friends.

Anonymous guest

1-Feb-2015
We had a very pleasant and enjoyable stay. The location is excellent. The staff were very good - friendly, helpful and knowledgeable, especially the Personal Assistant (Ricardo) who also went out of his way to help us get to the airport when all streets were closed during the demonstration in Puerta del Sol and the lovely (German) receptionist (don't know her name but she comes from Aachen). The only negative is that the rooms are not well insulated against noise from above, adjoining rooms and the corridor. However, the hotel did accommodate our request for a change of room without any resistance and we were most grateful. The restaurant and cafeteria have very good and well priced menus and the staff are attentive. I loved the little 'bites' and the breakfasts were extremely good.

Anonymous guest

27-Jan-2015
when I arrived at the hotel is completely exceeded my expectations. The room was amazing! Up to date with everything you need and more. The location couldn't have been more perfect too. I cant recommend this hotel enough! I will definitely be staying there in the near future

Anonymous guest

18-Jan-2015
We thought it was totally ridiculous that at a hotel of that class they wanted us to pay an extra charge for an iron and ironing board! Otherwise this hotel was nice, the services was generally good.

Russu Stella

13-Jan-2015
Very nice, clean, and good located place. Kind $ skilled personnel. I really reccomend this hotel.

SERGIO PINTO

5-Jan-2015
The location of the hotel is perfect, the room was good, the restaurant and the bar have good food and good service, people who work at the hotel are very kind. I've been there 3 or 4 times before and this time my opinion mas the same: very good.

Anonymous guest

4-Jan-2015
Excellent location, staff all friendly and helpful, beds really comfortable, hotel very clean and breakfast wonderful would certainly recommend

Anonymous guest

30-Dec-2014
malfunction of heating system made us not sleep well all the night, this is troublesome, and should not happen in a professional hotel.

Anonymous guest

22-Dec-2014
It was nice and clean!! I loved how centrally located the hotel is. And my favorite part was waking up for breakfast during my stay.

Linda Richards

18-Dec-2014
Fantastic hotel, beautiful room, very quiet, great location near to everywhere. Good breakfast. Will definately be back, couldn't get any better. Only comment could do with some English TV

Bruce Dickinson

15-Dec-2014
It's always good to stay at this hotel. I won't stay anywhere else in Madrid!

ORLY SILVAS

6-Dec-2014
Location was very good.The staff was excellent and very helpfully.The breakfast was very various and tasety.The room and equippment were clean and the room was quiet.We enjoyed very much our stay in the hotel and Madrid.

Tony Vega

4-Dec-2014
Great location & atmosphere. My room, on the 4th floor, hasn't been refurbished but was more than satisfactory. My son stayed on the 2nd floor, which had been & its excellent. Will definately stay again!

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