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Customer reviews

Robert Mathers

We loved every minute of our stay in your hotel. It was exceptionally clean and spacious rooms. The food was wonderful and the staff was excellent!

Anonymous guest

The holy trunity taken in account (location-price-service), this is one of the best deals I have ever made as a tourist

jacqueline rateau

Wonderful hotel, clean, quiet, comfortable bed. Staff were very helpful. Locaton was ideal. I would definitely return to this hotel when in Madrid.

Anonymous guest

The accomodations and renovated rooms are very spacious and lovely, and service in the hotel is of high quality. Location is peferect, right in the cernter of Madrid. Also, the food served in the restaurant isnice, but the choice breakfast buffet is a bit limited. However, during the night there is a lot of noise coming from the hallways. In the back of the hotel, this is a bit better, but not much. Also, Wifi internet access is very slow.

James Stedman

Hotel Regina was right in the middle of everything we wanted to do in Madrid. The staff was friendly and helpful. Our only issue was that there was a wall between thee main room and 2 of thee beds so I'd inquire about the room layout when booking. Outside of that we were very happy with our experience.

Michael Westwood

2nd time I have stayed at this hotel. I booked a double room which was very modern and comfortable. I would highly recommend both the hotel and its location and I will definatley be staying again.

Carol Ann Sass

What a great experience. The optional and at extra cost breakfast was worth every penny. The coffee was some of the best I have every had. There was everything you could want beautifully presented, expertly prepared and delicious. The rooms were clean and elegant. The staff were courteous and helpful with every detail, every question asked. We will definitleyl stay at Hotel Regina again when next we find ourselves in Madrid and recommend it highly to friends. There was only one downside to Hotel Regina. We started our visit to Spain in Madrid and, though we stayed at other really nice hotels, nothing else quite compared to Hotel Regina .

Anonymous guest

Perfect ! Nice renovated modern room, central location and close to airport express bus.

Susan Maloney

The hotel staff was professional and friendly. I stayed by myself and was completely comfortable. I stayed for 5 nights and my room was clean and fresh each day. The breakfast buffet was outstanding. I only wish they would have had a computer to use for guests but I was offered use of an ipad. Thank you.

Anonymous guest

This was my third stay so far in this hotel. It is very well placed to see the sites of Madrid. The staff have always been very pleasant and helpful, the rooms are of a high standard and overall I would say the hotel is excellent value for money . I have already booked for another visit.

Anonymous guest

It is a very nice hotel, very clean, very tasty and rich breakfast and the people working there are really kind and helpful!! It was a pleasant and satisfying stay!!

Anonymous guest


Anonymous guest

Great location, friendly staff, great food in the restaurant and had a nice chilled out atmosphere in the bar, would highly recommend.

Catherine Harwood

We visited the Regina Hotel for a long weekend in early March (our 6th visit to the hotel, I think) and were allocated a very nice Superior double room on the 4th floor overlooking a small side street. Unfortunately it proved to be very noisy at night due to people sitting outside a bar on this street and laughing/talking all night. We reported this to Reception in the morning and were immediately offered a room change. The new room was again a Superior room on the 4th floor but was beautifully quiet. I would recommend this hotel without hesitation as the rooms are of a very high standard and there is also a very adequate breakfast. My one suggestion would be to request a room that does not overlook the street.

Anonymous guest

We were very disappointed with the first room that we were allocated. We had paid for a superior room and I could not describe the room as superior. There was no window to the outside, the double bed was against a wall so you could not get out of the bed on that side and the wardrobe was in the bathroom. I have never experienced any of theses things in a hotel before. However , the staff were extremely helpful and changed our room the next day. It was still on the small side especially compared to the one our friends were given but much better than our original room. The breakfast was great as was the location of the hotel.

Anonymous guest

I was traveling for business. My neighbours were part of a tour group and were very noisy all night going from room to room.

Jane Collier

awesome location and great value! Clean, safe and convenient too! The staff was very helpful and the concierge went above and beyond to accommodate our needs.

Anonymous guest

I have stayed in a lot of hotels and everything about Hotel Regina was excellent. Friendly and helpful staff, comfortable and up to date accommodation, extensive and appetizing breakfast and competitive pricing. I will definitely recommend this hotel to friends.

Anonymous guest

We had a very pleasant and enjoyable stay. The location is excellent. The staff were very good - friendly, helpful and knowledgeable, especially the Personal Assistant (Ricardo) who also went out of his way to help us get to the airport when all streets were closed during the demonstration in Puerta del Sol and the lovely (German) receptionist (don't know her name but she comes from Aachen). The only negative is that the rooms are not well insulated against noise from above, adjoining rooms and the corridor. However, the hotel did accommodate our request for a change of room without any resistance and we were most grateful. The restaurant and cafeteria have very good and well priced menus and the staff are attentive. I loved the little 'bites' and the breakfasts were extremely good.

Anonymous guest

when I arrived at the hotel is completely exceeded my expectations. The room was amazing! Up to date with everything you need and more. The location couldn't have been more perfect too. I cant recommend this hotel enough! I will definitely be staying there in the near future

Anonymous guest

We thought it was totally ridiculous that at a hotel of that class they wanted us to pay an extra charge for an iron and ironing board! Otherwise this hotel was nice, the services was generally good.

Russu Stella

Very nice, clean, and good located place. Kind $ skilled personnel. I really reccomend this hotel.


The location of the hotel is perfect, the room was good, the restaurant and the bar have good food and good service, people who work at the hotel are very kind. I've been there 3 or 4 times before and this time my opinion mas the same: very good.

Anonymous guest

Excellent location, staff all friendly and helpful, beds really comfortable, hotel very clean and breakfast wonderful would certainly recommend

Anonymous guest

malfunction of heating system made us not sleep well all the night, this is troublesome, and should not happen in a professional hotel.

Anonymous guest

It was nice and clean!! I loved how centrally located the hotel is. And my favorite part was waking up for breakfast during my stay.

Linda Richards

Fantastic hotel, beautiful room, very quiet, great location near to everywhere. Good breakfast. Will definately be back, couldn't get any better. Only comment could do with some English TV

Bruce Dickinson

It's always good to stay at this hotel. I won't stay anywhere else in Madrid!


Location was very good.The staff was excellent and very helpfully.The breakfast was very various and tasety.The room and equippment were clean and the room was quiet.We enjoyed very much our stay in the hotel and Madrid.

Tony Vega

Great location & atmosphere. My room, on the 4th floor, hasn't been refurbished but was more than satisfactory. My son stayed on the 2nd floor, which had been & its excellent. Will definately stay again!


I can rate the dining at a 5 star,folks were all professional in all trades from house cleaning to the front desk,very helpful on information to hitting the hotspots of madrid,I would recommend anyone to staying there at the hotel

Keith Kocinski

We have stayed at the Hotel Regina on several occasions and already have another booking for next year. The superior double room was excellent and staff very friendly and helpful. I would recommend this hotel to friends and family because if its high standards and location to the centre of Madrid.

Miguel Angel Velazquez Gatti

Muy recomendable. Excelente ubicación y buena atención por parte de los funcionarios.

Anonymous guest

Loved the location...walking distance to lots of action! Rooms were clean, just a bit stuffy as it seems like airconditioners are not turned on this time of the year.

Anonymous guest

Overall happy with the stay. Only complaint is that sliding glassdoor in toilet does not give appropriate privacy.

Alan Muir

Your hotel is in a great central location. Our room was on the 5th floor and was really comfortable and generous in size. The staff were helpful and friendly. We do a lot of city breaks and your hotel was as good as any we have stayed in.

Anonymous guest

terrible expirence, had to change the room because we got a room next to the office. And they made a lot of noise. The second room we got was smaller, but we hope it would be possible to sleep there, we where wrong. you can hear everything thats going on in the hotell..shower next door, lightswitch getting pushed. If you want to sleep, dont stay at regina! btw: the location was great.


The service has always been up to standard.Housekeeping & room service were always very punctual.THE RECEPTION WAS ALWAYS HELPFUL TO CLIENTS.

Anonymous guest

I would give this hotel 2.5 points in the 5 scale , only cause we're welcomed with a glass of cold water in reception and cause is very close to the tub station. However we're given a room with an obscure window wasn't even sure what's the weather was like , the bed was comfy and the room was clean, been to many hotels but they have the loudest roomkeepers I have ever experienced. We arrived at midday and they were noisy then and again from the 8 AM, not paying attention to keeping quiet at all. We could literally hear them dragging beds and chairs in the room upstairs for hours. Really unconvinient I would hate staying there for more than 1 day or if you travel with kids that need to rest. Please also don't be deceived by the pictures the hotel is old fashion, a room is not worth more than £40GBP per day there.

Raymund Francia

Hotel is strategically located, surrounded with the best shops & restaurants nearby, and the metro a few meters away. The hotel staff were very accommodating & ready to help. Food in the hotel restaurant was great! Hotel amenities were great; we especially loved the Nespresso coffee! The newly refurbished rooms are awesome and we love the bathroom shower! I would definitely recommend Hotel Regina to my family & friends!

Adrian Tate

Hotel is in a superbly central location near to the shops, restaurants, cafes and main squares. Rooms are adequate though basic. Prices are reasonable.

Anonymous guest

A great hotel in perfect central location great customer service from all the staff modern rooms cleaned every day good selection at breakfast things that we would have liked were kettle in room and more English television channels as only news one available would stay again definitely

Graham Powell

Ideal location near a metro station,5 min walk middle of madrid, cafes, restraurants, bars & shops. Helpful staff. We had a back bedroom, only problem you could hear furniture being moved around floor above & the room next door but this was only a small issue. Room had plenty of room, amble wardrobe space, with a safe within. Ensuite - shower powerful, 2 basins, clean, towels replenished daily. Hotel had a great atmosphere, buzz. We didn't eat in as we wanted to try different venues etc but if you want to you can have breakfast etc.

Carol St Croix

We loved staying at Hotel Regina. The hotel is absolutely beautiful , clean and in a perfect location close to Plaza Sol and to explore Madrid. The staff is also extremely helpful and polite. I would definitely stay there again and would tell others to do so also. Thank you very much for making our stay so wonderful.

Anonymous guest

Great location, great rooms, and the staff very nice....the ONLY big issue was that due to the great weather during october, the AC was off so inside the room the tempeture was around 25C too hot to be inside a room.

Anonymous guest

The room was very big and much bigger than I expected, which was great. And the room itself was great, except that it was on the third floor next to the office room and as employees would go in and out of the room, they often slammed the door. Even in the middle of the night they would do that, to where it woke us up a few times. The concierge also seemed to have very limited hours, as they were never available when we had questions. But the hotel overall was very nice and comfortable in a great location.

Leif Tore Skjerven

My wife and I spent 5 comfertable nights at Hotel Regina We appreciated the perfect location of the hotel, excellent service provided by the staff and how they managed to keep the room perfectly clean and tidy. Madrid has become our new favorite city and we are already scheduling for next years visit, booking a room at Hotel Regina of course. Thanks.

joseph akriche

I feel lucky i had the opportunity to stay -unfortunately only one night-,in this beautifull hotel.clean and good location.but why there is no hebrew in languages choice ?

Anonymous guest

My favourite hotel in Madrid. Excellent service: professional, efficient, friendly, gracious. Very good restaurant. Very comfortable rooms of varying types and price points (I have tried four different types of rooms here.) Well-maintained infrastructure, from plumbing to lighting to WIFI. Great shower with Grohe fixtures and well-maintained tile. Wonderful furniture in the rooms, including very nice beds and leather sofas. Great location in the City, and yet one can sleep quietly and comfortably like at home. Front desk staff, restaurant and bar staff, bellhops, and housekeeping staff are all as helpful and efficient as one would want. Upon arrival, one feels at home. We have been staying here for years, and I recommend it most enthusiastically.

Susanne Barbieri

We had a wonderful stay at Hotel Regina...and liked it so much we came back! We stayed for four days in september and then returned for one night before flying out. The staff at the hotel were very helpful, friendly and knowledgeable. They kept a small suitcase for us while we traveled the camino. Our room was wonderful, very bright, clean, quiet....we slept well!! Had the buffet breakfast....very good and reasonable Excellent location....arrived from airport via metro and hotel was right outside stop....perfect location for walking to major attractions I would definitely recommend Hotel Regina to anyone visiting Madrid!