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Customer reviews

Susanne Barbieri

We had a wonderful stay at Hotel Regina...and liked it so much we came back! We stayed for four days in september and then returned for one night before flying out. The staff at the hotel were very helpful, friendly and knowledgeable. They kept a small suitcase for us while we traveled the camino. Our room was wonderful, very bright, clean, quiet....we slept well!! Had the buffet breakfast....very good and reasonable Excellent location....arrived from airport via metro and hotel was right outside stop....perfect location for walking to major attractions I would definitely recommend Hotel Regina to anyone visiting Madrid!

Anonymous guest

Great, spacious room and a perfect place for discovering Madrid

janet hayes

We stayed for 3 nights and had a great time, We booked well in advance and had our rooms upgraded. Wonderfully comfortable beds and pillows.The consierege recommended a roof top bar and it was fantastic, a real hidden gem . The breakfast was good value and we would definately recomend this hotel.

Daniel Tobin

I think you should advise people there is ongoing building work externally. I also think people would prefer to know if they have a view onto the street, the internal service area or no window at all. Hotel location good. Staff very helpful with excellent english. At Breakfast, staff provides water for tea in jugs that on several occasions was not as hot as it should be and we had to ask for more.

Anonymous guest

Wonderful location. Walking distance to the Prado, Retiro Park, several main plazas, stop for the CityTour, great eating places, etc.. Immaculate rooms with high quality linens. Excellent desk staff attention. Nice breakfast at a reasonable up charge. My room lost electricity briefly and the desk staff had someone rectify it within 5 minutes. The only reason i didn't give this a five is that I could clearly hear conversations from the neighboring room (unfortunately at 1 AM), but I travel with earplugs, so all was OK. I would definitely stay here again and would strongly recommend this to anyone traveling to Madrid

Francisco Felix

El cuarto era comodo, lindo y muy limpio.

Anonymous guest

My stay at the Regina did not start out on a pleasant note. My early flight to Madrid had me arriving at the hotel around noon. After approaching the desk, I was told by a woman with glasses that I could pre-register but had to wait until 1:00 p.m. to check in. I found this acceptable and went to sit in the nearby area to wait. After a while, I started noticing that other people who arrived were automatically given a room. When I went to stand at the reception desk to inquire why, another woman gave me a funny look and immediately gave me a room. The room itself was at the end of a long hallway and very dark with the view of an air shaft. It was important for me to make a local call, but could not get an outside line. When I called the front desk, they sent the bellman up to help. Unfortunately, we couldn't communicate. He left and returned shortly thereafter with the key to another room. We went to that room, but it also didn't allow me an outside line. I then went to the front desk and was given some much appreciated help in securing the phone call I needed to make. When I tried to hand over the key to the new room, I was told that I was to move to that room. It was a very nice room, and I am still most appreciative to the manager for his giving it to me. My only problem with the room was in its being close to the stairs and the rudeness of loud fellow lodgers, something I do not blame the hotel for. You cannot beat the location of this hotel. Aside from the first reception person I encountered, the staff was extremely friendly and helpful. If one wants a particularly good breakfast buffet, one should definitely try the one in the hotel. The staff was also very helpful in setting up a day tour. I would definitely recommend this hotel to other travelers.

Felipe Miguel Rocha Medina


robert WAYNE

We enjoyed staying in your hotel. Our suite was very comfortable, clean and modern. The breakfast was outstanding. It is very professional and pleasant environment in hotel Regina. We will definitely recommend this hotel to all our friends. Thank you for your excellent service.

Baxter Thomas Andrew

If you want to be located right in the centre of Madrid, don’t look any further than Hotel Regina. It is just around the corner from the main thoroughfare (Gran Via), a short walk to Plaza Sol and Plaza Mayor. Walk 20 minutes one way and you are at the Royal Palace, 20 minutes the other way and you are at the Prado. Metro Sevila is just across the road and there are metro and Renfe stations 5 minutes away at Sol (handy for main train stations and airport). It is worth paying a bit more for the renovated rooms (great deals offered on the hotel website).These rooms are well appointed and very modern with small balconies. The breakfast is worth paying in advance; such a great choice, including champagne and all the staff are friendly and helpful. Regina is great value in a wonderful city.


Lovely, modern hotel with an art deco twist, in very central location of Madrid. Rooms were recently refurbished with lovely decor. Our room was a little small but not a problem when we were not there most of time. Room overlooked side street. Noise was minimal whilst we were there. Breakfast was continental with some cooked but all presented very well and food was good. Staff were very helpful to us on all necessary occasions, so all in all, a very good hotel, good alue for money and we would use it again.

Yan Suen Jacqueline Chan

Everything was brilliant, staffs were friendly and helpful, the room was decent!! However, it was quite noisy after mid-night, up till round about 5am. Some of the other guests at the same floor were slamming their door, talking loud at the corridor. I was awake few times each evening because of that. At the first evening, I through it probably might just be a discrete incident, but the next evening, I have experience the same.

Anonymous guest

We had a great stay. Our room was nice, hotel has a great location to major tourist spots and staff was friendly.

Jennie Saunders

Excellent location, clean and modern. Very comfortable stay. The breakfast in the cafe at around 4 euro for bacon and eggs was great value. Located very close to plaza del sol which seemed to be the main hub of the old city. Would definitely stay there again.

Isabella Sharratt

Lovely room, centrally located hotel, good breakfast and bar food, cost effective drinks and very helpful receptionists.

Angel Alexis Ramos Ortiz

Excellent and charming hotel in the heart of Madrid, I give an A+ to the hotel and all personel , defenetly will stay again.

Anne Hocking

We enjoyed our stay at the Regina and found the staff to be particularly helpful, especially Laura.M.

Rameen Hashmi

Same comments as given for our other stay in this hotel from 14th to 16th Aug. Again had to stay on the same 2nd floor.

Rameen Hashmi

Stayed on 2nd floor, where apparently renovation work was going on throughout our stay. We were given a room just adjacent to the room where the work was going on, we therefore were subjected to construction noises whenever we were in our room. Mattresses and pillows in our room have also completed their useful life and need to be replaced.

Freddy Maes

Het hotel in de ligging is heel goed. Dicht bij alles wat er te zien valt. Elke dag kregen we verse lakens . Personeel heel vriendelijk . Een aanrader

Anonymous guest

We did enjoy that the hotel was almost close to all places we visit cultural and gastronomic . Breakfast in the hotel was excellent . Stuff very helpful When we think coming back to Madrid we certainly stay in Regina hotel.

Anonymous guest

The staff was very friendly and helpful. The location was perfect to walk to all of the sites. The rooms were clean and roomy. The only complaint was a strange terrible order in the room which we think was coming from the air vents.

Anonymous guest

Stayed here in August...our second visit' we had a large room with two window balconies At the rear of the hotel.very quite.the furnisher was very and bathroom spotless. The only comment with the bathroom was the glass door with frosted glass!! Would stay again. Great position for seeing Madrid, two mins from Sol square and underground outside the hotel.

Anonymous guest

Great location, lovely hotel!

Daniel Clement

The hotel was very clean, our room was a great size and had air con and a small balcony so we had plenty of fresh air! Breakfast was good to set you up for the day and there are plenty of places to eat near the hotel. Sevilla metro is literally opposite the hotel which made traveling really simple. The staff were very helpful amd polite and we ordered room service on two occasions and it arrived very quickly! Perfectly placed hotel to explore Madrid!

Youcef Sennour

The location is great, all what you need is walking distance. Between two subway stations. The hotel is very clean, well kept, and most importantly a friendly staff. My 15-year old son and I both enjoyed our short stay and I would recommend the place without hesitation.

Sigrid Peer

Top located at the center of Madrid. Friendly reception, chic and modern rooms.

Andrew Singer

We were staying in a room for two adults and two children, which had four twin beds. The room was clean, modern, and very comfortable. The staff of the hotel were friendly and accommodating and the location was perfect. Overall, this was a perfect place for our family stay in Madrid!

Li Jiang

Great location! Room was renovated, bathroom very spacious and clean. Great experience. Right on the exit of metro station, that makes going to/from airport very easy by metro. Breakfast was so so -- it was ok but nothing standing out. Very limited selection of fruits, there was churro but there was no hot chocolate to dip into. Overall, a great hotel to stay in Madrid. I'd definitely come back if I'm in Madrid again.


I have stayed since 1990', the service has changed. I had special lunch (arroz a la cubans) by staff this time, because my japanese friends serve spanish food in bar and I had to eat it to report them and I asked of him.

Anonymous guest

laura made a good job You need to chck your internet , if people take more than one room

Anonymous guest

Perfect hotel! The restaurant inside serves great food, and the location is good. Right next to the puerta del sol and an easy walk to the art museums. Would stay there again and recommend it to friends and family.

Anonymous guest

Fantastic location, walking distance to many attractions and the metro is just outside your door! The room was very clean, the bathroom was really nice. High quality breakfast also.Minor disadvantages: my room was a little bit smaller than expected and gave a wierd sensation with its sides not being even. Old tv with bad reception and a really old, hung up to the wall hair dryer, with which you just can't dry your hair. Overall, a very nice comfortable stay. I would definatelly go back.

Anonymous guest

Our stay in Hotel Regina was fabulous. from the moment we spoke to the staff at the front desk to the time we left we knew it was the perfect hotel for us. The rooms were roomy and very clean. The location was perfect for exploring Madrid. We had drinks in the lobby and they were made to perfection. Would definitely stay again.


Second visit to Hotel Regina and will stay here whenever I visit Madrid. Good quality hotel with extremely friendly and helpful staff. Room was facing a side street which was quiet and discovered a good bar to eat in through looking out the window. Good quality furnishings in room with good sized bathroom but could wish for a larger shower but that is personal taste. Tried room service which was efficient and not as expensive as I thought it would be. We stayed for five nights and cost of room is very reasonable, I think, for central Madrid. Hotel is next to Sevilla metro stop and less than five minutes to Gran Via and Plaza del Sol which makes it very easy to get everywhere. A great place to stay.

Anonymous guest

The desk clerk upgraded our room to accommodate a third person which was very helpful. We also got good advice on getting to the airport and where we could go in order to ship some items home. Very nice hotel and excellent service.

Juan Orts

Great location and very nice rooms. I had a huge spacious clean and very comfortable room over looking the Calle Alcala while my family members had smaller yet excellent more modern rooms overlooking the street behind the hotel

Joel Tebbs

The staff was helpful when we had a bit of a crisis. The hotel is very well situated in the city--easy to get to all the sights. The room was okay. No view and noisy, but comfortable.

Caravella Alessio

I found the service excellent and the personnel really kind.

Anonymous guest

Very pleased, we requested a room change on the second day and were taken care of in a highly professional manner. The staff is extremely friendly and made our stay very comfortable. This hotel has one of the best locations, it is within walking distance to almost every worthwhile attraction and mass transit. I would definitely stay here again if I return to Madrid. Hats off to all the employees.

Anonymous guest

Lovely room, although bathroom is a bit disconcerting at first you soon get used to it. Excellent location..

Anonymous guest

Great location. Great breakfast.

Anonymous guest

Very nice hotel, very clean, great breakfast, great service and very good location.

Anonymous guest

Beautiful hotel, great location, great price and lovely staff. Would definitely use again

Anonymous guest

Brilliant hotel..location is excellent!!

roberto casoli

Perfect location, beautiful room, and excellent breakfast! !! 5 *

Anonymous guest

Very pleasant hotel, central. Staff is very professional. Only downside are the different quality of rooms that were given to the team for a similar price. Some had the washroom almost in the bedroom with no doors (not even sliding doors). The airport service was very good, too.

Anonymous guest

The Hotel was centrally located but not on a loud street. It is just meters away from Sol. The staff were polite and friendly. On the day of Arrival the Hotel was renovating the Lobby area. There was a smell coming from the varnish they were using and the staff immediately reacted to the smell in order to make the entry more pleasant for the guests. The room was modern and CLEAN! The air conditioning worked well and there was nothing I could have asked for more in my room. The breakfast, like the rooms, filled every wish. There was something for everyone - no matter what type of breakfast Person you were. Overall, wonderful experience and I plan to stay in this Hotel on my next trip again (Business or pleasure).

Brandon Mack

Great location and very comfortable room. An excellent breakfast is available and the staff obliging and helpful.

Sergiu Gutman

Quite good facilities in brand new renovated habitation. Excellent breakfast and restaurant. Very centrally located. Decent price/ quality rate.