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отзывы клиентов

Анонимный

23-апр-2014
Comfortable, clean hotel. Breakfast is really good. Location is definitely perfect. A lot of thanks to all staff, especially people who helped us with an official confirmation.

Анонимный

21-фев-2014
Удобное местоположение, отличный номер(жил в супериоре), хорошее обслуживание

Svetlana Vostrikova

17-ноя-2013
Чистый номер, отличное расположение, дружелюбный и ненавязчивый персонал. Из минусов - в комнате довольно душно, кондиционер не тянет, а если окрыть окно, пахнет кухней)). В целом отель очень неплохой, если еще раз приеду в Мадрид, остановлюсь здесь же.

Анонимный

11-фев-2013
За короткое пребывание в вашем отеле я успел отметить весьма дружелюбное отношение персонала, а это очень ценно для меня.

Dmitry Mishakin

17-дек-2012
Для большего удобства хотелось бы, что бы на ресенпшн был рускоговорящий персонал

Анонимный

7-май-2012
Отель понравился. Для туриста лучшего отеля по соотношению цены и качества и расположения даже искать не нужно. Рекомендую всем!

Yulia Gromova

27-апр-2012
Хороший отель и сервис на высоком уровне! Месторасположение - все достопримечательности в пешеходной доступности. Завтрак не заказывала - не знаю. Надо было распечатать несколько страниц - на ресепшене без проблем. Единственный минус, может быть, лично у меня, в номере было очень холодно! Из окон сильно дуло, а кондиционер не нагревал помещение. Так что сидела в куртке.

Andrey Ilyukhin

6-апр-2012
Нет ершика для унитаза.

Анонимный

23-дек-2011
Замечаний нет

Evgeny Lysak

14-дек-2011
На сайте отеля сказано, что предлагаются номера двух типов: стандартный и улучшенный. При этом улучшенный номер имеет терассу с красивым видом. Исходя из этого я бронировал улучшенный номер. Однако, заселяясь в отель дважды, мне оба раза было предложен номер 144, который не имеет даже нормального окна, не говоря уже о терассе и виде. Выясняется, что улучшенные номера тоже бывают двух типов - с видом и без вида. Немалых усилий, а также времени и нервов стоило убедить персонал предоставить номер более подходящий под описание на сайте. А в остальном - все супер.

ELENA TRUBETSKAYA

16-ноя-2011
У отеля очень удачное расположение, в окружении красивых зданий, близко ко всем достопримечательностям. Номер очень понравился, уютный, чистый. Завтраки не отличаются разнообразием, но все очень вкусно. Вообще отель по звездности может претендовать на твердую 4. Если еще когда нибудь будем в Мадриде, то обязательно выберем этот отель:-)

Анонимный

31-авг-2011
Плохая шумоизоляция в номерах. Все остальное для 3*** очень хорошо.

Elena Soldatova

24-июн-2011
Оптимальное сочетание цены-качества, отличное расположение, тихо, уютно, чисто, приветливый персонал. Буду пекомендовать всем знакомым и друзьям.

Анонимный

14-июн-2011
Good price/quality for the hotel and room Just in the center of Madrid. Service is good and the rooms are clean. Friendly people work in this hotel.

Анонимный

6-апр-2011
zame4anii voob6e ne imeu. hotel the best. mesto, interer, price, dobrojelatelnost...vse na 4+ a to i bolee. molodca)

Susanne Barbieri

20-окт-2014
We had a wonderful stay at Hotel Regina...and liked it so much we came back! We stayed for four days in september and then returned for one night before flying out. The staff at the hotel were very helpful, friendly and knowledgeable. They kept a small suitcase for us while we traveled the camino. Our room was wonderful, very bright, clean, quiet....we slept well!! Had the buffet breakfast....very good and reasonable Excellent location....arrived from airport via metro and hotel was right outside stop....perfect location for walking to major attractions I would definitely recommend Hotel Regina to anyone visiting Madrid!

vicente javier benavent ramirez

20-окт-2014
Excelente en todos los aspectos, muy buena reforma, conoci el hotel hace algunos años y me ha sorprendido el cambio en el interior de las habitaciones, muy moderno. Felicidades.

ALESSANDRO BARBERA

20-окт-2014
Camera superior 407 : splendida! due letti singoli da una piazza e mezza, un divano 4 posti, bagno da 5 stelle, tappeti, quadri lampade... molto design e comfort, colazione eccezionale, almeno da 4 stelle S, la posizione è strategica, a circa 150m sopra Porta del Sol e con la metropolitana fermata Sevilla proprio di fronte l'ingresso dell'Hotel. L Hall non è grande ma molto piacevole e di design, personale molto professionale e gentile. Consigliato.

Анонимный

19-окт-2014
Great, spacious room and a perfect place for discovering Madrid

janet hayes

16-окт-2014
We stayed for 3 nights and had a great time, We booked well in advance and had our rooms upgraded. Wonderfully comfortable beds and pillows.The consierege recommended a roof top bar and it was fantastic, a real hidden gem . The breakfast was good value and we would definately recomend this hotel.

CLAUDINA CORONA THOMAS

16-окт-2014
Muy feo cuarto, descuidado e instalación eléctrica descompuesta.. Viejo y feo. El peor hotel en mi viaje por Europa...tienen una parte renovada y una parte horriblemente vieja

JEAN MICHEL BESSON

16-окт-2014
Excellent hôtel. Personnel compétent et attentif. Hôtel très bien situé tout près des principaux musées, de la Puerta del Sol et de la plaza mayor. Station de métro à l'entrée. Seul bémol : certains clients sont bruyants tard le soir. Je conseille vivement cet hôtel.

Daniel Tobin

15-окт-2014
I think you should advise people there is ongoing building work externally. I also think people would prefer to know if they have a view onto the street, the internal service area or no window at all. Hotel location good. Staff very helpful with excellent english. At Breakfast, staff provides water for tea in jugs that on several occasions was not as hot as it should be and we had to ask for more.

Анонимный

15-окт-2014
Wonderful location. Walking distance to the Prado, Retiro Park, several main plazas, stop for the CityTour, great eating places, etc.. Immaculate rooms with high quality linens. Excellent desk staff attention. Nice breakfast at a reasonable up charge. My room lost electricity briefly and the desk staff had someone rectify it within 5 minutes. The only reason i didn't give this a five is that I could clearly hear conversations from the neighboring room (unfortunately at 1 AM), but I travel with earplugs, so all was OK. I would definitely stay here again and would strongly recommend this to anyone traveling to Madrid

Francisco Felix

14-окт-2014
El cuarto era comodo, lindo y muy limpio.

Анонимный

14-окт-2014
My stay at the Regina did not start out on a pleasant note. My early flight to Madrid had me arriving at the hotel around noon. After approaching the desk, I was told by a woman with glasses that I could pre-register but had to wait until 1:00 p.m. to check in. I found this acceptable and went to sit in the nearby area to wait. After a while, I started noticing that other people who arrived were automatically given a room. When I went to stand at the reception desk to inquire why, another woman gave me a funny look and immediately gave me a room. The room itself was at the end of a long hallway and very dark with the view of an air shaft. It was important for me to make a local call, but could not get an outside line. When I called the front desk, they sent the bellman up to help. Unfortunately, we couldn't communicate. He left and returned shortly thereafter with the key to another room. We went to that room, but it also didn't allow me an outside line. I then went to the front desk and was given some much appreciated help in securing the phone call I needed to make. When I tried to hand over the key to the new room, I was told that I was to move to that room. It was a very nice room, and I am still most appreciative to the manager for his giving it to me. My only problem with the room was in its being close to the stairs and the rudeness of loud fellow lodgers, something I do not blame the hotel for. You cannot beat the location of this hotel. Aside from the first reception person I encountered, the staff was extremely friendly and helpful. If one wants a particularly good breakfast buffet, one should definitely try the one in the hotel. The staff was also very helpful in setting up a day tour. I would definitely recommend this hotel to other travelers.

Cristina Escobar

9-окт-2014
Hotel Regina tiene una excelente ubicacion para visitar los lugares turisticos del centro de Madrid, cerca del parque de los retirados, plaza mayor, estaciones del metro y restaurantes. Las habitaciones son comodas y el personal muy amable.

Felipe Miguel Rocha Medina

5-окт-2014
Exellent

Анонимный

2-окт-2014
Dormitorio pequeño, en cambio lavabo grande, cómodo y completo. Servicio en cafetería y calidad comida muy buenos.

robert WAYNE

1-окт-2014
We enjoyed staying in your hotel. Our suite was very comfortable, clean and modern. The breakfast was outstanding. It is very professional and pleasant environment in hotel Regina. We will definitely recommend this hotel to all our friends. Thank you for your excellent service.

Анонимный

1-окт-2014
Muy buena y agradable recepción por parte del personal del Hotel, siempre tienen el detalle de ofrece un pequeño vaso de zumo o refresco mientra haces el Check in. Excelente ubicación y buen desayuno bufete

Hanspeter Rusterholz

27-сен-2014
Etwas kleine, aber sehr schöne eingerichtete Zimmer. Insbesonderre das Bad ist sehr gut. Eine angenehme Überraschung war die Flasche Cava und die Früchte, welche uns auf das Zimmer gebracht wurden. Das Hotel ist für ideal gelegen für Stadtrundgänge zu Fuss.

Getúlio Silva

25-сен-2014
Excelente hotel em todos os quesitos: Atendimento na recepção, silêncio dos apartamentos, limpeza, cordialidade de todos os funcionários e ótimo café da manhâ e a localização é a melhor de Madrid.

Baxter Thomas Andrew

24-сен-2014
If you want to be located right in the centre of Madrid, don’t look any further than Hotel Regina. It is just around the corner from the main thoroughfare (Gran Via), a short walk to Plaza Sol and Plaza Mayor. Walk 20 minutes one way and you are at the Royal Palace, 20 minutes the other way and you are at the Prado. Metro Sevila is just across the road and there are metro and Renfe stations 5 minutes away at Sol (handy for main train stations and airport). It is worth paying a bit more for the renovated rooms (great deals offered on the hotel website).These rooms are well appointed and very modern with small balconies. The breakfast is worth paying in advance; such a great choice, including champagne and all the staff are friendly and helpful. Regina is great value in a wonderful city.

ANDREA WATKINS

22-сен-2014
Lovely, modern hotel with an art deco twist, in very central location of Madrid. Rooms were recently refurbished with lovely decor. Our room was a little small but not a problem when we were not there most of time. Room overlooked side street. Noise was minimal whilst we were there. Breakfast was continental with some cooked but all presented very well and food was good. Staff were very helpful to us on all necessary occasions, so all in all, a very good hotel, good alue for money and we would use it again.

Yan Suen Jacqueline Chan

22-сен-2014
Everything was brilliant, staffs were friendly and helpful, the room was decent!! However, it was quite noisy after mid-night, up till round about 5am. Some of the other guests at the same floor were slamming their door, talking loud at the corridor. I was awake few times each evening because of that. At the first evening, I through it probably might just be a discrete incident, but the next evening, I have experience the same.

Анонимный

21-сен-2014
We had a great stay. Our room was nice, hotel has a great location to major tourist spots and staff was friendly.

JORGE HORACIO AMARFIL

18-сен-2014
Excelente la atenciòn del personal y su disposiciòn con los huespedes, muy buena la limpieza y la relaciòn precios con calidad de comida del restaurant

Анонимный

18-сен-2014
hotel con excelente ubicacion, el trato del personal fue muy amable, la habitacion confortable, limpia, silenciosa, y el desayuno excelente, es la segunda vez que fui al hotel y volveria nuevamente, recomendable

ABELARDO JOAQUIN SALERNI

18-сен-2014
Es el segundo año consecutivo que estamos en Hotel Regina. Nos hemos sentido cómodos y particularmente excelentemente atendidos. El aspecto relación humana de todos los sectores es destacable. El orden, limpieza y presentación de las unidades nos hacen pensar: Cuando volvamos reservaremos en "nuestro" Regina.

Jennie Saunders

16-сен-2014
Excellent location, clean and modern. Very comfortable stay. The breakfast in the cafe at around 4 euro for bacon and eggs was great value. Located very close to plaza del sol which seemed to be the main hub of the old city. Would definitely stay there again.

Isabella Sharratt

16-сен-2014
Lovely room, centrally located hotel, good breakfast and bar food, cost effective drinks and very helpful receptionists.

Анонимный

13-сен-2014
Hotel ubicado en excelente punto fácil desplazamiento a todo Madrid y relación precio calidad excelente

Angel Alexis Ramos Ortiz

10-сен-2014
Excellent and charming hotel in the heart of Madrid, I give an A+ to the hotel and all personel , defenetly will stay again.

Anne Hocking

10-сен-2014
We enjoyed our stay at the Regina and found the staff to be particularly helpful, especially Laura.M.

Miguel Angel Figueroa Villadiego

7-сен-2014
La primera habitación que me proporcionaron fue penosa, era muy vieja, el suelo estaba destrozado y estuve a punto de ponerles una hoja de reclamaciones por la calidad de la misma.La segunda que me proporcionaron al pedirles cama de matrimonio en vez de dos gemelas ya estuvo acorde a las expectativas.Les recomiendo que no den esas habitaciones a sus clientes, porque desmoraliza a cualquiera que se aloje en ella y le aseguro que no volverán a su hotel.

Rameen Hashmi

7-сен-2014
Same comments as given for our other stay in this hotel from 14th to 16th Aug. Again had to stay on the same 2nd floor.

Rameen Hashmi

7-сен-2014
Stayed on 2nd floor, where apparently renovation work was going on throughout our stay. We were given a room just adjacent to the room where the work was going on, we therefore were subjected to construction noises whenever we were in our room. Mattresses and pillows in our room have also completed their useful life and need to be replaced.

Анонимный

6-сен-2014
Ottimo hotel e posizione strategica per visitare la città

JOSE GONZALEZ SARRIA

5-сен-2014
muy buenos

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