Privacy Policy

This Information Policy on personal data protection, is based on compliance with the provisions of the European Data Protection Regulation (EU) Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data. Hereinafter GDPR.

Then, in accordance with Article 13 GDPR, we inform you about the following issues related to the protection of personal data and the legal basis for the processing:

Data treatment manager

The data controller is the commercial entity HOTEL CANALEJAS ALCALÁ S.L.U. with registered office at calle Alcalá 19, 28014-Madrid and CIF B-87860474.

Legal base for personal data treatment

The collection of your personal data is carried out to provide you with the hosting services requested by the interested parties and those services related to accommodation, service offers, advertising campaigns related to the activity of our Company, as well as surveys carried out by any means of communication about the services received by you.

Data retention criteria

The data provided by the interested parties will be kept as long as there is a mutual interest for the parties. When the processing is no longer necessary, they will be deleted with adequate security measures to guarantee the pseudonymization of the data or the total destruction of the same.

Communication of data

Your personal data will not be transferred to third parties unless such transfer is necessary for the provision of a service to the person responsible for the treatment or that a law so provides. In any case, the treatment by third parties will comply with the provisions of article 28 and following of the RGPD.

Express consent

in accordance with the provisions of the GDPR, it will be understood that the interested parties give their consent by means of a free, specific, informed and unequivocal expression of will by which they accept the processing of the data concerning them, so we inform you that by checking the corresponding box, the interested parties expressly accept the terms set forth herein.

Notification and communications

In accordance with the provisions of article 34 of the GDPR, in the event of an incident that affects or may affect the security of personal data, the controller is obliged to notify the data subjects without undue delay. Consequently, it is necessary and essential that the data subjects provide the controller with a valid e-mail address or any other system or means of communication. Failure to provide a means of communication will prevent data subjects from being informed of any incidents that may occur during the processing of their personal data.

Rights of the interested parties

  • Right to withdraw consent at any time.
  • Right of access, rectification and deletion of your data and the limitation or opposition to its treatment.
  • Right to file a claim with the control authority ( if you consider that the treatment does not comply with current regulations.

Los interesados pueden ejercer sus derechos, en los términos previstos en los artículos 15 y siguientes del RGPD, dirigiéndose a HOTEL CANALEJAS ALCALÁ S.L.U. con domicilio social en la calle Alcalá 19, 28014-Madrid, o a la dirección electrónica:

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Booking with exclusive benefits
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*Only from standard to superior patio room.
**Free of charge until 24 hours prior to arrival date.
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